If you have compatibility issues with a device in the ZHA integration component then might be able to sort out that issue by developing a custom ZHA Device Handler (a.k.a. “zha-quirk”) for that device, see:
https://www.home-assistant.io/integrations/zha/
ZHA exception and deviation handling
Zigbee devices that deviate from or do not fully conform to the standard specifications set by the Zigbee Alliance may require the development of custom ZHA Device Handlers (ZHA custom quirks handler implementation) to for all their functions to work properly with the ZHA integration in Home Assistant. These ZHA Device Handlers for Home Assistant can thus be used to parse custom messages to and from Zigbee devices.
The custom quirks implementations for zigpy implemented as ZHA Device Handlers for Home Assistant are a similar concept to that of Hub-connected Device Handlers for the SmartThings Classics platform as well as that of Zigbee-Shepherd Converters as used by Zigbee2mqtt, meaning they are each virtual representations of a physical device that expose additional functionality that is not provided out-of-the-box by the existing integration between these platforms.