Clock T&H doesn't show temperature and humidity

hello I bought this clock with temperature and humidity sensor
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I connected trought zigbee succesfully but I don’t get Temp neither humidity


Can someone help me?
I have some other Zigbee devices without problem

Noticed relatively poor LQI and RSSI values so wondering if it would not simply be henlped of you followed these best practices and then tried re-paring the device again to make sure your Zibee Coordinator and Zigbee Router devices get good signal reception with not too much radio noise interfering? → Zigbee network optimization: a how-to guide for avoiding radio frequency interference + adding Zigbee Router devices (repeaters/extenders) to get a stable Zigbee network mesh with best possible range and coverage by fully utilizing Zigbee mesh networking

Anyway, that device will probably need a (new) custom device handler file for ZHA, see → https://www.home-assistant.io/integrations/zha/#how-to-add-support-for-new-and-unsupported-devices

Also check out this guide about adding existing custom ZHA Device Handlers (also known as a “quirks” in ZHA) for some more information and further back-story → Zigbee Guide: How-to add/setup local custom ZHA Device Handlers (also known as ”quirks”) in the ZHA integration - #2 by Hedda

Summery; submit a device support request issue in the zha-device-handlers GitHub repository and/or help the ZHA community there to work on writting a ZHA Device Handler (also known as a “quirk” in ZHA) for that device → GitHub - zigpy/zha-device-handlers: ZHA device handlers bridge the functionality gap created when manufacturers deviate from the ZCL specification, handling deviations and exceptions by parsing custom messages to and from Zigbee devices.

Thanks for your reply. It seems a bit complicated for me. I’ll try to find new device much better supported.