I’m trying to install an Aeotec Water Sensor 7 Pro (ZWA019-C / EU version) using a Zooz 800 Z-wave stick (purchased in US, but RF region set to EU via Z-Wave JS UI). When I try to add the device via Z-Wave JS, it doesn’t seem to find the Water Sensor, despite me activating inclusion mode / trying QR code etc.
I suspect the radio frequency/region might be the issue, but not entirely sure. I was previously able to pair my Zooz 800 (US region) and a Ring Keypad (EU region) using the above method.
I am struggling to get my Aeotec Water Sensor 7 to my Zoos 800 LR. I previously had it connected to an Aeotec 500, but now I am migrating all my hardware to a new HA instance on a new mini pc after my Intel NUC seemed to be developing issues. The rest of my Z-Wave devices have moved ok (eventually, my Yale Conexis L1 required the module to be reset locally), but the water sensor refuses to connect. I have even updated the firmware to the latest EU version, still no luck
Success, I did a factory reset and then it paired straight away. Maybe that’s because I didn’t follow the exclusion process, and just removed it from the first HA instance, as it was located behind my fridge freezer. That was a wonderful afternoon wasted.
