Computer won't detect/recognize Sonoff dongle


I just got my Zigbee dongle (P version), but I can’t connect it to Home Assistant (running HA via Virtualbox on an old mac) - it’s not being recognized and I can’t find any “Serial Device Path” to try and add it manually…

When I ran " ls /dev/{tty,cu}.* " in the terminal, the dongle didn’t show up.

After that I ran “ioreg -p IOUSB” and I got this:

| +-o Sonoff Zigbee 3.0 USB Dongle Plus@fd130000 <class AppleUSBDevice, id 0x100000977, registered, matched, active, busy 0 (1 ms), r$

I tried checking it on windows, used this command:
Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match '^USB' }
which recognized the dongle, but it was in error status.

Any ideas what the problem may be?

Seems the problem was I didn’t shutdown the mahine first. works now