Dot buttons broken on symfonisk gen2 e2123

Configuration Zigbee
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1

Hello.
i added a gen2 symfonisk remote (the square one) yesterday and setup my automations and everything was working just fine.
today the two dot buttons is broken and if i open the device and look att the event box nothing happens when pressing the dot buttons, all other buttons on the remote register properly

this is different than how it behaved yesterday.
is it possible some kind of OTA update broke it? if so, how do you fix the automations to pickup the button presses?
do i have to setup the automations to use a manual zha_event and trigger off that instead?

2

zha_event does not register the dot buttons at all.
and FYI firmware version is 0x01000035

3

one more thing, the battery level now shows up as 200%

4

It’s the same for me. Started a couple of days ago,
Maybe this will work? Ikea Symfonisk sound remote gen2 E2123 dotted buttons not working anymore after OTA update · Issue #17142 · Koenkk/zigbee2mqtt · GitHub

5

i managed to solve this and i think i know why it happened.
to solve it i had to completely delete the remote and then readd it.

i think the issue is that when the firmware gets updated via OTA, homeassistant does not update the quirks needed.
the “out of the box fw” have different support for the dot buttons where only single press is possible to use but updated fw can also use double press events.

first when i added it the quirks as displayed on the device in ha was: zhaquirks.ikea.symfonisk2.IkeaSymfoniskGen2v1
this did not change after the fw update.

after deleting and readding the device it is now: zhaquirks.ikea.symfonisk2.IkeaSymfoniskGen2v2

and with that it works as expected and thats why i suspect the real issue is that ha never rechecks if a new quirk is needed after fw ota update

1 Like
6

The problem still persist for me. I have tried deleting and readding but it still wont register single dot action, only double press