@LGO44 Do you have the same hub at this user?
Its not negativity around the Wiser system but more to do with the level of software/firmware support. There are relatively small but annoying issues that are reported to Schnieder but take months to fix, particularly with the Wiser Home app. Users make suggestions for enhancements that are not implemented or even acknowledged. There is a Wiser community forum that no one from Schnieder ever contributes too, and software updates are automatically implemented to the Wiser hub with no information regarding the fixes or enhancements.
Agreed. I donāt know what the norms are for home automation devices. Itās the first of its kind that Iāve owned. But some form of subscribe-to changelog and notifications of imminent firmware updates would be welcome. Even the Schneider community forum could be used to post such announcements 
Re negativity, it seems the feedback for Schneider/Drayton here seems overwhelmingly positive. Thatās in no small part due to the quality of this integration.
4 Likes
Hey ,
I have 2 hubs that work with our Integration
Hub 1 : CCTFR6301 (hub generation 1)
Hub 2 :CCT501801 (hub generation 2), when I commissioned this hub I got the secret like itās mentioned in the documentation and then the integration did the restā¦
I have been having issues with a few TRVs and a Wiser socket dropping offline. I had thought it was a Zigbee interference problem with my smartmeter but since the firmware update these have been running perfectly.
Still no information on the latest hubr software update. Why does the link state hubr version is v4.18.36 but the update on my hubr is v3.14.0?
@DavidHT I see a lot of complaining and comments about your voice not being heard, I can assure you it is heard, along with every other Wiser user who is having a great, or not so great experience. Unfortunately your requests for enhancements have to go into a list with everyone elseās requests, Schneiderās vision of what Wiser should be, and what affects the most people, especially our customers, in a positive way. Sometimes we are not as fast as some hope we should be but Iād hope Wiser is getting better and better, even for the people who bought the same hardware 5 years ago, who continue to enjoy all the new features for free.
2 Likes
Thanks Jamie. There is an apparent inconsistency on your website. Itās showing the current Hubr software level as v.4.18.36 rather than V3.14.0 which was the UK update a couple weeks back. I guess V4 applies to the newer European hub
Hi! Iām new to the Wiser Integration (and HA!) and Iām just starting to explore getting and setting schedules. I have the following script:
test_wisergetschedule1:
alias: TEST_WiserGetSchedule1
sequence:
- service: wiser.get_schedule
data:
entity_id:
- climate.wiser_bathroom
- climate.wiser_dining_room
- climate.wiser_front_bedroom
- climate.wiser_front_room
- climate.wiser_living_room_picture
- climate.wiser_living_room_william
- climate.wiser_middle_floor
- climate.wiser_upper_floor
filename: /config/TEST/testschedule1.yaml
mode: single
icon: mdi:air-filter
When running the script Iām just getting one schedule rather than all the schedules - is there an issue in my script?
What is strange/related is if I remove the first entity from the script, save and reboot HA then then re-run the script it returns the schedule for the deleted entity.
Any advice/help much appreciated!
PS if this is wrong place to ask for help please can you tell me where to go (in a polite sense 
)
@worthywow welcome to HA and our integration. We hope you like both. When saving multiple schedules you need to remove the filename key, otherwise it will overwrite each schedule to 1 file. See wikiā¦ Admitedly, it could be more clear that you should not provide. Will update.
Please feel free to ask any more questions here to get the most out of this integration.
2 Likes
Hi Mark,
Many thanks - works perfectly ( I had to create the schedule folder for it to work)
Do you know why some of the times are in quotes and/or does it matter?!
Name: Middle Floor
Description: Heating schedule for Middle Floor
Type: Heating
Monday:
- Time: 07:00
Temp: -20.0
- Time: '10:00'
Temp: -20.0
- Time: '16:00'
Temp: -20.0
- Time: '23:00'
Temp: -20.0
Thanks again!
If the time is 10:00 or greater it has to be in quotes. It is a quirk of yaml 1.1. Hopefully at some point HA will move to suporting yaml 1.2 where this is not needed. But yes, it is important and I think all times can be in quotes to keep it simple.
Thanks again 
Hi @msp1974
Iāve just started seeing the following in the system log:
Logger: py.warnings
Source: custom_components/wiser/coordinator.py:138
Integration: Drayton Wiser Integration for Home Assistant (documentation, issues)
First occurred: 10:00:38 (11 occurrences)
Last logged: 18:33:34
/usr/local/lib/python3.11/site-packages/aioWiserHeatAPI/helpers/extra_config.py:21: RuntimeWarning: coroutine '_make_delegate_method.<locals>.method' was never awaited config_file.close()
Any thoughts as to whatās going on here?
Thanks Jamie for your reply. I dont want to continue with this discussion as its not anything to do with the HA integration however as a final point, or two, I think Schnieder could easily do a few things to improve our customer experienceā¦
- Participate in the official Wiser community forum, at present customers are raising issues or suggesting enhancements but no one from Schneider even acknowledges the posts.
- Before, or even when, a new version for software or firmware is released Schnieder must issue release notes detailing the enhancements and/or fixes that are being implemented. At the moment the situation is quite frankly dreadful.
Anyway on a positive note, excluding the above, I am relatively satisfied with my Wiser system.
1 Like
Yes I have seen that too. It is a bug in the api which I will fix soon. Donāt think it is causing any issue. This function is how it stores extra data for manual temp setting (how it restores when going from off to manual) and passive mode settings.
1 Like
Just a precision, the hub first generation firmware is today 3.14.0 and the second generation is 4.18.36ā¦
OK - thanks - just wanted to make sure you were aware.
I read Wiser HubR comes with an āOpenTherm moduleā. Is it possible to install the OpenTherm module on its own, without the hub (similar to how I could install Wiser TRVs as ZigBee devices)? I already have my own heating automation and would like to add boiler temperature control (currently I use on-off boiler control via zone valves).
@ndrwha331 Sorry, the OpenTherm module doesnāt work standalone, itās just an extension of the Hub.
These might help: