Thanks both, it’s good to know I was barking up the wrong tree. The time zone is set to the only UK option (UTC, which doesn’t mention daylight savings), and yet the system time doesn’t match the time on my phone (see below). My address is correctly set to the UK. Perhaps this relates to iOS/Android differences or iOS 16. I will contact support as you suggest.
OK, so there is a setting for daylight saving which cannot be set in the app but can be in the integration. On the WiserHeathub device there is a switch to change this.
3 Likes
Update from this drop:
The HUB has not disconnected now for almost 4 days, except for a brief ~20sec drop on 09/10 at 04:00.
The only difference here being that I have not been changed the temps/setting via the integration much, nor boosting. Heating has just been running on defined schedules. I wonder if I can force a disconnection by playing with the thermostat card, increase and decreasing the temperature. Might be a rate limit.
Thanks!! This was my problem. I guess I pressed the button in the integration by mistake at some point and never realised. Switching this back on makes everything work as expected.
1 Like
The schedules in Wiser are very usefull, @msp1974 had developpe an awesome tool to manage them, so it’s possible to start or stop actions according to the sunset or sunrise but it should be interesting to introduce an offset on these special time for example sunset + 20 minutes. very usefull for shutters or lights
Unfortunately, this sunrise/sunset function is only available for lights and shutters and is a function of the hub so adding a delta to this time is not possible. In the internals it sets the time to 30:00 for sunrise and 40:00 for sunset which the hub uses its internal suntimes registry to know when to action.
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My hub has been up pretty solidly these past few days. The odd unanswered ping and a couple of HA log entries from the integration regarding truncated responses. I have HA and the hub on separate networks, connected via a router. I was playing with configuration of the router, resulting in several filter and state table reloads. There’s various inter subnet traffic. All other devices and virtual hosts seem to recover gracefully from this sort of thing. But, it seems the wiserhub often does not and needs to be cycled in and out of AP mode to restart networking. It does feel like the hub’s networking logic is not resilient, especially given it’s wireless.
Did you contact support and report daylight savings issues? I saw something come through the support team. If so it would be great if you could let them know it’s resolved so they can close the ticket.
Yes, the ticket is already marked as solved
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I too am also experiencing connection issues with the hub, quite often notice the LED is red on the hub. Other than that the system is amazing.
If it helps, see attached imagines. I am also using UniFi USG, I noticed some others are also using that who reported network issues, not sure if it’s related?
Hi,
Just wanted to say the schedule card is awesome.
It’s that time of year when the heating is starting to be needed a bit and it’s so handy to have that control without delving into files and manually running services.
Thanks all!
4 Likes
Thought an update might be useful on hub status.
Over the last week the hub has been fairly stable. Some brief (seconds) disconnections reported on the status sensor, but otherwise no real problems, table below:
| Ping Sensor | Status Sensor | ||
|---|---|---|---|
| 09/10/2022 16:19 | on | 09/10/2022 16:19 | unknown |
| 09/10/2022 16:25 | on | 09/10/2022 16:19 | Success |
| 09/10/2022 16:28 | on | 09/10/2022 16:25 | unknown |
| 09/10/2022 16:34 | on | 09/10/2022 16:25 | Success |
| 09/10/2022 16:39 | on | 09/10/2022 16:28 | unknown |
| 09/10/2022 17:14 | on | 09/10/2022 16:28 | Success |
| 09/10/2022 17:24 | on | 09/10/2022 16:34 | unknown |
| 09/10/2022 18:43 | on | 09/10/2022 16:34 | Success |
| 09/10/2022 18:58 | on | 09/10/2022 16:39 | unknown |
| 10/10/2022 06:15 | on | 09/10/2022 16:40 | Success |
| 10/10/2022 08:13 | off | 09/10/2022 17:14 | unknown |
| 10/10/2022 08:19 | on | 09/10/2022 17:14 | Success |
| 11/10/2022 06:36 | on | 09/10/2022 17:24 | unknown |
| 11/10/2022 14:02 | on | 09/10/2022 17:24 | Success |
| 11/10/2022 22:54 | on | 09/10/2022 18:43 | unknown |
| 12/10/2022 17:43 | on | 09/10/2022 18:43 | Success |
| 13/10/2022 12:42 | on | 09/10/2022 18:58 | unknown |
| 13/10/2022 14:15 | on | 09/10/2022 18:58 | Success |
| 13/10/2022 14:37 | on | 10/10/2022 06:15 | unknown |
| 13/10/2022 14:44 | on | 10/10/2022 06:17 | Success |
| 15/10/2022 09:00 | on | 10/10/2022 08:14 | Failed |
| 10/10/2022 08:19 | Success | ||
| 11/10/2022 06:36 | unknown | ||
| 11/10/2022 06:38 | Success | ||
| 11/10/2022 14:02 | unknown | ||
| 11/10/2022 14:02 | Success | ||
| 11/10/2022 22:54 | unknown | ||
| 11/10/2022 22:54 | Success | ||
| 12/10/2022 17:43 | unknown | ||
| 12/10/2022 17:43 | Success | ||
| 12/10/2022 21:08 | Failed | ||
| 12/10/2022 21:08 | Success | ||
| 13/10/2022 12:42 | unknown | ||
| 13/10/2022 12:42 | Success | ||
| 13/10/2022 14:15 | unknown | ||
| 13/10/2022 14:15 | Success | ||
| 13/10/2022 14:37 | unknown | ||
| 13/10/2022 14:37 | Success | ||
| 13/10/2022 14:44 | unknown | ||
| 13/10/2022 14:44 | Success | ||
| 15/10/2022 09:00 | unknown | ||
| 15/10/2022 09:02 | Success | ||
| 15/10/2022 19:28 | Failed | ||
| 15/10/2022 19:29 | Success |
Wifi signal has been much more stable as well:
I don’t know if this is helpful, but definitely been better recently.
Perhaps not surprisingly having said everything was better it dropped out this morning. Steady red led, sat like that for 40 mins until I pressed the setup button twice, immediately reconnected as others have found.
Similar experience here. 5 days and no dropout. Did the work in 3.1.7 work but just took a bit of time to be effective?
1 Like
In some cases i think the changes in 3.1.7 may have helped bit the issue does seem to be on the hub. I sent @jamiebennett some wifi syslogs last week showing the hub seems to just stop communicating with the wifi and @jeptech was looking into it. He hoped to have something to tell us this next week or so and said that the info we have all provided was very helpful to this investigation.
Hopefully we’ll see a firmware release in the near future to fix this.
2 Likes
I am assuming that your unknowns on the hub status are where you are rebooting HA? If not, this is a bit weird.
Yes, I think so. I did an upgrade to my HA from SD to SSD this week due to some database file corruption.
Typically, just got home from a day out to find its been down for last 4 1/2 hours 
Interestingly it had a flashing red light. Normally it’s solid when it fails.
We have a hypothesis but no underlying issue has been found. I’ll reach out to a few of the community tomorrow to propose a beta tester build if we have some people that are willing to take a tweaked firmware version.
2 Likes
Happy to volunteer