Have you tried reaching out to customer support for assistance? Sometimes they can help with these issues
I had a similar issue last summer. I got an eSIM for a trip, and at first, I couldnât get it to work with my app either. It turned out I needed to update my phoneâs settings. After a little digging, I found a helpful site like https://internationalsimcard.com.au/ that had some great tips on troubleshooting eSIM problems.
If your app doesnât show the eSIM support, double-check if your phoneâs software is up to date. Sometimes, a simple update can fix these glitches. Also, make sure the sim is activated correctly with your carrier. If youâre still stuck, reaching out to your carrierâs support can help clarify if itâs a device issue or something else.