Error on device update - hive

EC9002AD-A091-4559-A921-918019F98693

hi - i am struggling with TRV and thermostat temperatures being available in the Hive integration. i have posted before and got some good guidance on troubleshooting, but i am now wondering if i have a more generic error.

i have deployed a new VM, deleted the hive trusted devices from the IOS app, tried the standard and HACS integrations but on HACS i don’t even get the TRVs visible.

are these errors in the logs generic?

thanks
paul