Error updating home assistant operating system

1

Hello, I am a newbie on HA so I bought a HA green. The following days, I got an update message from 11.4 to 11.5. When I tried to install the update, I received an error message as follows:

`Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:239
integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 11:39:29 AM (1 occurrences)
Last logged: 11:39:29 AM

[281472307912384] Error updating Home Assistant Operating System: ‘OSManager.update’ blocked from execution, no supervisor internet connection
Traceback (most recent call last):
File “/usr/src/homeassistant/homeassistant/components/hassio/update.py”, line 213, in async_install
await async_update_os(self.hass, version)
File “/usr/src/homeassistant/homeassistant/components/hassio/handler.py”, line 59, in _wrapper
data = await funct(*argv, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/components/hassio/handler.py”, line 226, in async_update_os
return await hassio.send_command(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/components/hassio/handler.py”, line 593, in send_command
raise HassioAPIError(error.get(ATTR_MESSAGE))
homeassistant.components.hassio.handler.HassioAPIError: ‘OSManager.update’ blocked from execution, no supervisor internet connection

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File “/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py”, line 239, in handle_call_service
response = await hass.services.async_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/core.py”, line 2543, in async_call
response_data = await coro
^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/core.py”, line 2580, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/helpers/service.py”, line 971, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/helpers/service.py”, line 1043, in _handle_entity_call
result = await task
^^^^^^^^^^
File “/usr/src/homeassistant/homeassistant/components/update/init.py”, line 162, in async_install
await entity.async_install_with_progress(version, backup)
File “/usr/src/homeassistant/homeassistant/components/update/init.py”, line 466, in async_install_with_progress
await self.async_install(version, backup)
File “/usr/src/homeassistant/homeassistant/components/hassio/update.py”, line 215, in async_install
raise HomeAssistantError(
homeassistant.exceptions.HomeAssistantError: Error updating Home Assistant Operating System: ‘OSManager.update’ blocked from execution, no supervisor internet connection`

Would you be able to help resolve this issue? I tried rebooting several times and logging in and out but didn’t fix it. There are no restrictions in the router as far as protocols or devices are concerned…

2

the error you’re getting looks pretty similar to this:

maybe the solution there would help you?

3

You need to be connected to the internet to update.

If you are connected then it is highly likely to be a DNS issues as suggested above.

4

Hello, I tried to look for a DNS setting in my Huawei B310As router but there is none. The ISP may have locked it. I may have to reset to factory setting as others have done. Thanks for helping guys.

5

i’m kinda doubtful that it’s locked by the isp. it’s almost always in the router…
check this video for huawei routers. https://www.youtube.com/watch?v=wLEJOh6pi7g

it’s crazy that the dns setting is there but hidden and you have to jump into chrome console. maybe a good reason to not get huawei…