If you’re not using ZUI, then you’ll either need to switch to ZUI or fix it manually from the command line. It’s possible the Windows PC Controller software would work.
Same here Previously I tried to update the firmware to V7.20.2 but failed and after that have this error in the logs: “Controller is in bootloader, attempting to recover…Failed to recover from bootloader. Please flash a new firmware to continue…” I tried with the steps provided here and tried to flash 7_17_2_406_EFR32ZG14_REGION_EU (stick is from amazon.de) but is sitting at 0% for more than 30 minutes.
Edit: after some time I check in the mine UI and the stick has appeared flashed and ready, so just closed the update dialog which hanged at 0%. It is working fine.