Frigate clips won't play on some devices

Same Home Assistant Companion version (2024.1.5-full), same server, same user logged in (for testing). Home Assistant has the Frigate integration and card, from HACS.

On my Zenfone 9, viewing Frigate recordings works fine, it loads and starts playing.
On my wife’s Pixel 8, viewing Frigate recordings does not work. The video buffers, then stops before showing anything. Scrolling forward in the video does nothing either. It just refuses to show a picture.

I also tested accessing Home Assistant from Firefox on the same device, and Frigate recordings play just fine from there. So it’s something specific to the companion app. But I’m out of ideas on what might be different between the two devices.

Anyone seen this before?

I get the exact same thing. I can see the clips but cannot play them back. It all works if I connect to home assistant through Firefox. I tried chrome brave as well only Firefox played back the media.

All works fine in any browser on my desktop.

Same here. Is there a special setting to enable playback on the companion app? Live view is working fine though.

Same for me
Clips are OK on PC and S24 Samung phone
But not on Samsung A9+ tab

When I try to download the file on the clip, playback start on Android player. I have audio but not vidéo…

Codec for record file is H264 main profile + AAC Audio without transcode from HIKVISION caméra.

No problem on other phones

I am having this same issue where the live view works great but playing a clip just shows the media player but it’s just black and nothing plays. Has anyone found a solution to this?

I would also be interested in a solution…

I found the solution is to downgrade home assistsnt core to 2024.10.4 (there are a few guides online on how to easily downgrade the core version). It looks like there is an issue with HASS front end in 2024.11.0 and above that breaks the frigate integration. A solution has been found and should be incorporated in one of the upcoming core updates.

@gtmax500 Thanks for this comment, I’ve found the same just now that downgrading from 24.11+ to my previous core backup restored frigate playback functionality for me.

If you know the github issue would you be able to share the link to this?

I am having the exact same issue. I have looked through the project’s GitHub issues and haven’t found a reference to this issue.

this is the issue where I found I could roll back to pre-2024.11.0 to get it working again.

And this is the Home Assistant issue tracker

Looks like someone found a work around that isnt rollingback to pre-2024.11.0 but it hasn’t officially been fixed by HASS.