From Wink to Hassio - Cannot get Z-Wave Devices to work

I used to have Wink Hub 2 and am moving to Hassio. I deleted all my devices from Wink Hub and did a Z-Wave exclusion and network reset.

I have my Zooz Z-Wave plus stick plugged into the Pi and it’s showing in my devices. I can get to Zwave configuration and click add a device but cannot for the life of me get my GE Switches and Dimmers to connect. I’ve tried every factory reset option I’ve found - 3 clicks on on/off, 10 clicks on off, airgap plug, etc. - nothing.

Any advice?

Sorry, I’m new so let me know if screenshots and/or logs would be helpful!

Tail the log (at the bottom of the Zwave configuration panel) and paste the output here after you try to include some devices

@paulstronaut- thanks! i put it below.

2020-02-03 12:25:09.781 Detail, Node003,   Expected reply was received
2020-02-03 12:25:09.781 Detail, Node003,   Message transaction complete
2020-02-03 12:25:09.781 Detail,
2020-02-03 12:25:09.782 Detail, contrlr, Removing current message
2020-02-03 12:25:09.782 Detail,
2020-02-03 12:25:09.782 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x56) - FUNC_ID_ZW_GET_SUC_NODE_ID: 0x01, 0x03, 0x00, 0x56, 0xaa
2020-02-03 12:25:09.783 Detail, contrlr,   Received: 0x01, 0x04, 0x01, 0x56, 0x00, 0xac
2020-02-03 12:25:09.783 Detail,
2020-02-03 12:25:09.783 Info, contrlr, Received reply to GET_SUC_NODE_ID.  Node ID = 0
2020-02-03 12:25:09.783 Info, Controller Does not Support SUC - Cannot Setup Controller as SUC Node
2020-02-03 12:25:09.783 Detail, Node172,   Expected reply was received
2020-02-03 12:25:09.783 Detail, Node172,   Message transaction complete
2020-02-03 12:25:09.783 Detail,
2020-02-03 12:25:09.783 Detail, contrlr, Removing current message
2020-02-03 12:25:09.783 Detail,
2020-02-03 12:25:09.783 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x1c) - FUNC_ID_ZW_GET_RANDOM: 0x01, 0x04, 0x00, 0x1c, 0x20, 0xc7
2020-02-03 12:25:09.840 Detail, contrlr,   Received: 0x01, 0x25, 0x01, 0x1c, 0x01, 0x20, 0xfb, 0xec, 0x9f, 0x93, 0xc7, 0x94, 0x05, 0xa1, 0x0a, 0x40, 0xde, 0x02, 0x3e, 0x48, 0xbf, 0x93, 0xb1, 0xe4, 0x97, 0x13, 0x34, 0x0c, 0xe4, 0xb1, 0xb2, 0x34, 0x00, 0x44, 0xf4, 0x35, 0x8e, 0xb1, 0x46
2020-02-03 12:25:09.840 Detail,
2020-02-03 12:25:09.840 Info, contrlr, Received reply to FUNC_ID_ZW_GET_RANDOM: true
2020-02-03 12:25:09.840 Detail, Node032,   Expected reply was received
2020-02-03 12:25:09.841 Detail, Node032,   Message transaction complete
2020-02-03 12:25:09.841 Detail,
2020-02-03 12:25:09.841 Detail, contrlr, Removing current message
2020-02-03 12:25:09.841 Detail,
2020-02-03 12:25:09.841 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x02) - FUNC_ID_SERIAL_API_GET_INIT_DATA: 0x01, 0x03, 0x00, 0x02, 0xfe
2020-02-03 12:25:09.942 Detail, contrlr,   Received: 0x01, 0x25, 0x01, 0x02, 0x08, 0x00, 0x1d, 0x01, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x05, 0x00, 0xc8
2020-02-03 12:25:09.942 Detail,
2020-02-03 12:25:09.942 Info, mgr,     Driver with Home ID of 0xf8698be8 is now ready.
2020-02-03 12:25:09.942 Info,
2020-02-03 12:25:09.948 Info, contrlr, Received reply to FUNC_ID_SERIAL_API_GET_INIT_DATA:
2020-02-03 12:25:09.951 Info, contrlr,     Node 001 - Known
2020-02-03 12:25:09.952 Detail, Node001, AdvanceQueries queryPending=0 queryRetries=0 queryStage=CacheLoad live=1
2020-02-03 12:25:09.952 Detail, Node001, QueryStage_CacheLoad
2020-02-03 12:25:09.952 Info, Node001, Node Identity Codes: 027a:0401:0002
2020-02-03 12:25:09.952 Detail, Node001, QueryStage_Associations
2020-02-03 12:25:09.952 Detail, Node001, QueryStage_Neighbors
2020-02-03 12:25:09.952 Detail, contrlr, Requesting routing info (neighbor list) for Node 1
2020-02-03 12:25:09.952 Detail, Node001, Queuing (Command) Get Routing Info (Node=1): 0x01, 0x07, 0x00, 0x80, 0x01, 0x00, 0x00, 0x03, 0x7a
2020-02-03 12:25:09.952 Detail, Node001, Queuing (Query) Query Stage Complete (Neighbors)
2020-02-03 12:25:09.952 Detail,   Expected reply was received
2020-02-03 12:25:09.952 Detail,   Message transaction complete
2020-02-03 12:25:09.952 Detail,
2020-02-03 12:25:09.952 Detail, contrlr, Removing current message
2020-02-03 12:25:09.952 Detail, Node001, Notification: DriverReady
2020-02-03 12:25:09.956 Detail, Node001, Notification: NodeAdded
2020-02-03 12:25:09.959 Detail, Node001, Notification: NodeProtocolInfo
2020-02-03 12:25:09.960 Detail, Node001, Notification: EssentialNodeQueriesComplete
2020-02-03 12:25:09.960 Detail, Node001, Notification: ValueAdded
2020-02-03 12:25:09.961 Detail, Node001, Notification: NodeNaming
2020-02-03 12:25:09.962 Detail,
2020-02-03 12:25:09.962 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x06) - FUNC_ID_SERIAL_API_SET_TIMEOUTS: 0x01, 0x05, 0x00, 0x06, 0x64, 0x0f, 0x97
2020-02-03 12:25:09.963 Detail, contrlr,   Received: 0x01, 0x05, 0x01, 0x06, 0x96, 0x0f, 0x64
2020-02-03 12:25:09.964 Detail,
2020-02-03 12:25:09.964 Info, contrlr, Received reply to FUNC_ID_SERIAL_API_SET_TIMEOUTS
2020-02-03 12:25:09.964 Detail, Node015,   Expected reply was received
2020-02-03 12:25:09.964 Detail, Node015,   Message transaction complete
2020-02-03 12:25:09.964 Detail,
2020-02-03 12:25:09.964 Detail, contrlr, Removing current message
2020-02-03 12:25:09.964 Detail,
2020-02-03 12:25:09.964 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x00) - FUNC_ID_SERIAL_API_APPL_NODE_INFORMATION: 0x01, 0x07, 0x00, 0x03, 0x01, 0x02, 0x01, 0x00, 0xf9
2020-02-03 12:25:09.965 Detail, contrlr, Removing current message
2020-02-03 12:25:09.965 Detail,
2020-02-03 12:25:09.965 Info, Node001, Sending (Command) message (Callback ID=0x00, Expected Reply=0x80) - Get Routing Info (Node=1): 0x01, 0x07, 0x00, 0x80, 0x01, 0x00, 0x00, 0x03, 0x7a
2020-02-03 12:25:09.974 Detail, Node001,   Received: 0x01, 0x20, 0x01, 0x80, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x5e
2020-02-03 12:25:09.974 Detail,
2020-02-03 12:25:09.974 Info, Node001, Received reply to FUNC_ID_ZW_GET_ROUTING_INFO
2020-02-03 12:25:09.974 Info, Node001,     Neighbors of this node are:
2020-02-03 12:25:09.974 Info, Node001,  (none reported)
2020-02-03 12:25:09.974 Detail,   Expected reply was received
2020-02-03 12:25:09.974 Detail,   Message transaction complete
2020-02-03 12:25:09.974 Detail,
2020-02-03 12:25:09.974 Detail, Node001, Removing current message
2020-02-03 12:25:09.974 Detail, Node001, Query Stage Complete (Neighbors)
2020-02-03 12:25:09.975 Detail, Node001, AdvanceQueries queryPending=0 queryRetries=0 queryStage=Session live=1
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Session
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Dynamic
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Configuration
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Complete
2020-02-03 12:25:09.975 Warning, CheckCompletedNodeQueries m_allNodesQueried=0 m_awakeNodesQueried=0
2020-02-03 12:25:09.975 Warning, CheckCompletedNodeQueries all=1, deadFound=0 sleepingOnly=1
2020-02-03 12:25:09.975 Info,          Node query processing complete.
2020-02-03 12:25:09.975 Detail, Node001, Notification: NodeQueriesComplete
2020-02-03 12:25:09.976 Detail, contrlr, Notification: AllNodesQueried
2020-02-03 12:25:55.981 Detail, Queuing (Controller) Add Device
2020-02-03 12:25:55.982 Info, Add Device
2020-02-03 12:25:55.982 Detail, contrlr, Queuing (Command) ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2020-02-03 12:25:55.982 Detail, Notification: ControllerCommand - Starting
2020-02-03 12:25:55.984 Detail,
2020-02-03 12:25:55.984 Info, contrlr, Sending (Command) message (Callback ID=0x0a, Expected Reply=0x4a) - ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2020-02-03 12:25:55.987 Detail, contrlr,   Received: 0x01, 0x07, 0x00, 0x4a, 0x0a, 0x01, 0x00, 0x00, 0xb9
2020-02-03 12:25:55.987 Detail,
2020-02-03 12:25:55.988 Info, contrlr, FUNC_ID_ZW_ADD_NODE_TO_NETWORK:
2020-02-03 12:25:55.988 Info, contrlr, ADD_NODE_STATUS_LEARN_READY
2020-02-03 12:25:55.988 Detail, Node001,   Expected callbackId was received
2020-02-03 12:25:55.988 Detail, Node001,   Expected reply was received
2020-02-03 12:25:55.988 Detail, Node001,   Message transaction complete
2020-02-03 12:25:55.988 Detail,
2020-02-03 12:25:55.988 Detail, contrlr, Removing current message
2020-02-03 12:25:55.988 Detail, Notification: ControllerCommand - Waiting
2020-02-03 12:25:55.989 Info, WriteNextMsg Controller nothing to do

Try excluding the switches first with the Remove Node then add them.

Thanks, @firstof9. I think you’re right that it has to do with the switches not being ready to connect to a new Z-wave network. I tried clicking “Remove” and then toggling the switch and then clicking “Add” and toggling the switch again. No dice.

I called support for the switch and they confirmed this model has no factory reset at the switch; it requires a hub to do the reset.

Logs after trying remove and add are below.

2020-02-03 12:25:09.840 Detail, Node032,   Expected reply was received
2020-02-03 12:25:09.841 Detail, Node032,   Message transaction complete
2020-02-03 12:25:09.841 Detail,
2020-02-03 12:25:09.841 Detail, contrlr, Removing current message
2020-02-03 12:25:09.841 Detail,
2020-02-03 12:25:09.841 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x02) - FUNC_ID_SERIAL_API_GET_INIT_DATA: 0x01, 0x03, 0x00, 0x02, 0xfe
2020-02-03 12:25:09.942 Detail, contrlr,   Received: 0x01, 0x25, 0x01, 0x02, 0x08, 0x00, 0x1d, 0x01, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x05, 0x00, 0xc8
2020-02-03 12:25:09.942 Detail,
2020-02-03 12:25:09.942 Info, mgr,     Driver with Home ID of 0xf8698be8 is now ready.
2020-02-03 12:25:09.942 Info,
2020-02-03 12:25:09.948 Info, contrlr, Received reply to FUNC_ID_SERIAL_API_GET_INIT_DATA:
2020-02-03 12:25:09.951 Info, contrlr,     Node 001 - Known
2020-02-03 12:25:09.952 Detail, Node001, AdvanceQueries queryPending=0 queryRetries=0 queryStage=CacheLoad live=1
2020-02-03 12:25:09.952 Detail, Node001, QueryStage_CacheLoad
2020-02-03 12:25:09.952 Info, Node001, Node Identity Codes: 027a:0401:0002
2020-02-03 12:25:09.952 Detail, Node001, QueryStage_Associations
2020-02-03 12:25:09.952 Detail, Node001, QueryStage_Neighbors
2020-02-03 12:25:09.952 Detail, contrlr, Requesting routing info (neighbor list) for Node 1
2020-02-03 12:25:09.952 Detail, Node001, Queuing (Command) Get Routing Info (Node=1): 0x01, 0x07, 0x00, 0x80, 0x01, 0x00, 0x00, 0x03, 0x7a
2020-02-03 12:25:09.952 Detail, Node001, Queuing (Query) Query Stage Complete (Neighbors)
2020-02-03 12:25:09.952 Detail,   Expected reply was received
2020-02-03 12:25:09.952 Detail,   Message transaction complete
2020-02-03 12:25:09.952 Detail,
2020-02-03 12:25:09.952 Detail, contrlr, Removing current message
2020-02-03 12:25:09.952 Detail, Node001, Notification: DriverReady
2020-02-03 12:25:09.956 Detail, Node001, Notification: NodeAdded
2020-02-03 12:25:09.959 Detail, Node001, Notification: NodeProtocolInfo
2020-02-03 12:25:09.960 Detail, Node001, Notification: EssentialNodeQueriesComplete
2020-02-03 12:25:09.960 Detail, Node001, Notification: ValueAdded
2020-02-03 12:25:09.961 Detail, Node001, Notification: NodeNaming
2020-02-03 12:25:09.962 Detail,
2020-02-03 12:25:09.962 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x06) - FUNC_ID_SERIAL_API_SET_TIMEOUTS: 0x01, 0x05, 0x00, 0x06, 0x64, 0x0f, 0x97
2020-02-03 12:25:09.963 Detail, contrlr,   Received: 0x01, 0x05, 0x01, 0x06, 0x96, 0x0f, 0x64
2020-02-03 12:25:09.964 Detail,
2020-02-03 12:25:09.964 Info, contrlr, Received reply to FUNC_ID_SERIAL_API_SET_TIMEOUTS
2020-02-03 12:25:09.964 Detail, Node015,   Expected reply was received
2020-02-03 12:25:09.964 Detail, Node015,   Message transaction complete
2020-02-03 12:25:09.964 Detail,
2020-02-03 12:25:09.964 Detail, contrlr, Removing current message
2020-02-03 12:25:09.964 Detail,
2020-02-03 12:25:09.964 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x00) - FUNC_ID_SERIAL_API_APPL_NODE_INFORMATION: 0x01, 0x07, 0x00, 0x03, 0x01, 0x02, 0x01, 0x00, 0xf9
2020-02-03 12:25:09.965 Detail, contrlr, Removing current message
2020-02-03 12:25:09.965 Detail,
2020-02-03 12:25:09.965 Info, Node001, Sending (Command) message (Callback ID=0x00, Expected Reply=0x80) - Get Routing Info (Node=1): 0x01, 0x07, 0x00, 0x80, 0x01, 0x00, 0x00, 0x03, 0x7a
2020-02-03 12:25:09.974 Detail, Node001,   Received: 0x01, 0x20, 0x01, 0x80, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x00, 0x5e
2020-02-03 12:25:09.974 Detail,
2020-02-03 12:25:09.974 Info, Node001, Received reply to FUNC_ID_ZW_GET_ROUTING_INFO
2020-02-03 12:25:09.974 Info, Node001,     Neighbors of this node are:
2020-02-03 12:25:09.974 Info, Node001,  (none reported)
2020-02-03 12:25:09.974 Detail,   Expected reply was received
2020-02-03 12:25:09.974 Detail,   Message transaction complete
2020-02-03 12:25:09.974 Detail,
2020-02-03 12:25:09.974 Detail, Node001, Removing current message
2020-02-03 12:25:09.974 Detail, Node001, Query Stage Complete (Neighbors)
2020-02-03 12:25:09.975 Detail, Node001, AdvanceQueries queryPending=0 queryRetries=0 queryStage=Session live=1
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Session
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Dynamic
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Configuration
2020-02-03 12:25:09.975 Detail, Node001, QueryStage_Complete
2020-02-03 12:25:09.975 Warning, CheckCompletedNodeQueries m_allNodesQueried=0 m_awakeNodesQueried=0
2020-02-03 12:25:09.975 Warning, CheckCompletedNodeQueries all=1, deadFound=0 sleepingOnly=1
2020-02-03 12:25:09.975 Info,          Node query processing complete.
2020-02-03 12:25:09.975 Detail, Node001, Notification: NodeQueriesComplete
2020-02-03 12:25:09.976 Detail, contrlr, Notification: AllNodesQueried
2020-02-03 12:25:55.981 Detail, Queuing (Controller) Add Device
2020-02-03 12:25:55.982 Info, Add Device
2020-02-03 12:25:55.982 Detail, contrlr, Queuing (Command) ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2020-02-03 12:25:55.982 Detail, Notification: ControllerCommand - Starting
2020-02-03 12:25:55.984 Detail,
2020-02-03 12:25:55.984 Info, contrlr, Sending (Command) message (Callback ID=0x0a, Expected Reply=0x4a) - ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0a, 0x7b
2020-02-03 12:25:55.987 Detail, contrlr,   Received: 0x01, 0x07, 0x00, 0x4a, 0x0a, 0x01, 0x00, 0x00, 0xb9
2020-02-03 12:25:55.987 Detail,
2020-02-03 12:25:55.988 Info, contrlr, FUNC_ID_ZW_ADD_NODE_TO_NETWORK:
2020-02-03 12:25:55.988 Info, contrlr, ADD_NODE_STATUS_LEARN_READY
2020-02-03 12:25:55.988 Detail, Node001,   Expected callbackId was received
2020-02-03 12:25:55.988 Detail, Node001,   Expected reply was received
2020-02-03 12:25:55.988 Detail, Node001,   Message transaction complete
2020-02-03 12:25:55.988 Detail,
2020-02-03 12:25:55.988 Detail, contrlr, Removing current message
2020-02-03 12:25:55.988 Detail, Notification: ControllerCommand - Waiting
2020-02-03 12:25:55.989 Info, WriteNextMsg Controller nothing to do
2020-02-03 13:59:16.755 Info, Cancel Add Node
2020-02-03 13:59:16.756 Detail, contrlr, Queuing (Command) Add Node Stop: 0x01, 0x04, 0x00, 0x4a, 0x05, 0xb4
2020-02-03 13:59:16.756 Detail, Notification: ControllerCommand - Canceled
2020-02-03 13:59:16.756 Detail,
2020-02-03 13:59:16.756 Info, contrlr, Sending (Command) message (Callback ID=0x00, Expected Reply=0x4a) - Add Node Stop: 0x01, 0x04, 0x00, 0x4a, 0x05, 0xb4
2020-02-03 13:59:17.756 Error, contrlr, ERROR: Dropping command, expected response not received after 1 attempt(s)
2020-02-03 13:59:17.756 Detail, contrlr, Removing current message
2020-02-03 13:59:17.757 Detail, contrlr, Notification: Notification - TimeOut
2020-02-03 13:59:17.757 Detail, Notification: ControllerCommand - Error - Failed
2020-02-03 13:59:18.508 Detail, Queuing (Controller) Add Device
2020-02-03 13:59:18.509 Info, Add Device
2020-02-03 13:59:18.509 Detail, contrlr, Queuing (Command) ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0b, 0x7a
2020-02-03 13:59:18.509 Detail, Notification: ControllerCommand - Starting
2020-02-03 13:59:18.509 Detail,
2020-02-03 13:59:18.509 Info, contrlr, Sending (Command) message (Callback ID=0x0b, Expected Reply=0x4a) - ControllerCommand_AddDevice: 0x01, 0x05, 0x00, 0x4a, 0xc1, 0x0b, 0x7a
2020-02-03 13:59:19.509 Error, contrlr, ERROR: Dropping command, expected response not received after 1 attempt(s)
2020-02-03 13:59:19.509 Detail, contrlr, Removing current message
2020-02-03 13:59:19.509 Detail, contrlr, Notification: Notification - TimeOut
2020-02-03 13:59:19.510 Detail, Notification: ControllerCommand - Error - Failed

From their page:

For all our Z-wave plus in-wall switches you will click the upper switch 3 times rapidly, and the lower
switch 3 times rapidly. On our paddle switches the blue LED will flash 5 times to confirm the reset
(there is no LED on the toggle switches to confirm the reset).

I finally got it through trial and error and using the Remove toggling switches multiple times and Add toggling switches multiple times.

The 3 times method above works on their new gen, but their support said older models have no factory reset and need to rely on something like Remove.

Thanks again everyone for the help!