I’ve run through the Nest Integration setup about 3 times now, and I’m fairly confident I have done all the steps correctly. Watched the helpful YouTube video. Started from scratch a few times.
Everything goes fine until I get to the step to choose a Google account in the HA setup wizard — then I get this error:
Not sure why it would matter, but the Google account / Gmail address I used for the Developer email, test user, and selected to link in the setup wizard is the only account in my Google Home app.
No idea where to go from here. Are there any Nest experts around that can help?
@nicholam77@Jonny_Davey
After spending hours, creating new projects, new users, new certs, I found a comment post on the bottom of website, of the video creator for the youtube video which is embedded in the Home Assistant Google Nest page.
I had not migrated my old Nest account to a Google account. Doing this migration via the Nest app fixed everything and allowed me to link my account without the “No access to partner” error message.
I have raised a PR to update the official documentation.
Copy of my edit.
“- No access to partner information “Information could not be retrieved” error message during the setup wizard means that the Google Account used is not able to access the Home. Please ensure that you have successfully migrated your Nest Account to a Google Account using the Google Nest App. Additionally, if your home has multiple members, please note that the individual who initially set up the home must complete the migration of their Nest Account to a Google Account before you can establish a connection with Home Assistant.”
I believe this fixed the issue, can I ask if you could please mark this post as the solution, to help others find it in the future?
