Hassio installation nightmare

I’m really hoping one of you clever folks can work out what’s going wrong with my Hassio install, it should be textbook!

I have a Raspberry Pi 3B+ with the latest 1.11 release using etcher onto a 32Gb card and attached through ethernet. The installation is visible on 192.168.0.83, and I can ping it fine…BUT I cannot connect through the browser!

I have tried using three different SD cards, tried installing from PC and Mac. I’ve tried the 64bit version. I have tried Safari, Edge, Chrome, Firefox. I have tried two different SD card readers.

I have left it overnight, as I know it can take a while, but I should at least get an “updating screen”. Nothing.

HELP!

If you know the installation is on 192.168.0.32 does it work if you go to http://192.168.0.32:8123 ?

There used to be a note about using the IP address and port in the Getting Started document.

If your router doesn’t support mDNS, then you’ll have to use the IP address of your Pi instead of hassio.local. For example, http://192.168.0.9:8123. You should be able to find the IP address of your Pi from the admin interface of your router.

Thanks for the reply guys. No joy on going straight to to ip address: http://192.168.0.83:8123 (in various configurations!) It was the first thing I tried!

that screen comes up most of the time when the server isn’t yet ready after a reboot or restart , or when using http instead of https, or vice versa. Have you tried that too (though if this is a fresh install and no upgrade, it should really be http I guess. u never know…

If nothing else helps, and I say really nothing else, (eg ssh in to the server and command hassio ha restart ) you might want to consider pulling the cord and reboot the host like that… But only of nothing else is an option and no data can be lost

Hi Mariusthvdb,

This is a fresh install, so do data to be lost. I’ve burnt both the 32 and 64 bit images onto three different SD cards, but they all have the same effect: I cannot see the installation on any browser, however and IP scan shows it’s there and it can ping successfully.

so neither http://192.168.0.83:8123 nor http://hassio.local:8123 can connect. I can’t SSH as I can’t install hassio to load the module. http or https make no difference.

I’m at a complete loss!

Might be a silly question but are you sure it’s a Raspberry Pi 3B+ ?

Worth checking, but yes.

IMG_5509

Perhaps look at how you have your network setup. For example, perhaps you have a separate ip range for your wireless devices (like 192.168.1.x), and maybe they aren’t setup to allow communications between them?

Are you using a wired or wireless device while attempting to access http://192.168.0.83:8123 ? If you’re trying wireless, try from a wired device.

Also, do you have any other networked devices on your network that you use as “servers” of some sort (to confirm that your modem or switch isn’t blocking communications)?

Nothing too unusual, both wired and wireless are local (192.168.0.x). I’m using a mesh wifi, but that shouldn’t make a difference, there’s only one router and so only one DHCP server. It’s currently plugged straight into the router.

I’ve tried as wired and wireless devices to access, no difference.

I’m really hoping it’s something simple I’ve overlooked…

Have you taken a few minutes to hook it up to a monitor to see what the screen shows? Sounds like it is probably hung with an error.

I have; this is what I see (and it’s way outside my pay grade…)

might be worth checking if its a Safari issue. Try Chrome? Firefox. and use a private window to prevent any blockers from interacting.
Also, did you try the App? See if it recognizes any Homeassistants?

Can’t connect with Safari, Edge, Chrome nor Firefox. So it’s not a PC or Mac issue. Sadly, the Home Assistant app won’t work until Hassio is installed with a password etc.

It’s very, very strange. The only thing I can think of is it’s either a faulty Pi, (but it was brand new and it works with Raspbian). Or somehow there’s a major flaw in those images (32 and 64bit). I have downloaded it again, just in case there was any corruption; still doesn’t work :frowning:

How long have you waited after turning it on for the first time after flashing the card?

He mentioned that.

Good point, missed that.

Try nmap and see what ports are open?

Good idea nickrout - I don’t have nmap, but ran a portscan through Network Utility and IP Scanner Home, they both came up the same:

image

Not sure if this helps…?

I don’t know why port 80, 110, 143, 993, and 995 would be open. Those services don’t run on hassio…

Yep, you have the scanner pointed at a mail server by the look of those ports.