Having Issue controling Volume throught stream deck

I have a sound system from arylic it is programmed and controllable through home assistant
when i try to control it through the stream deck either by the dial or by the button i`m able to send only 1 command either reduce it by 1 step or increase by 1 step or set to a certain volume level
once it reduces 1 step the reduce command doesnt work again i must press the increase button and if it increases by 1 step it will not increase again it will only reduce
does any one have any idea on how to solve it