Having Issues With Sonoff MQTT Dongle

Hardware
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1

Hi, I am trying to get a new Sonoff Zigbee 3 USB Dongle Plus working in Home assistant on my raspberry pi.

I have followed a couple different YouTube tutorials, but I can’t seem to get the dongle connected.
The first one being Mark Watt Tech and the other being smart home junkies tutorial.

Below is the error from the log.

Zigbee2MQTT:error 2022-04-14 16:19:35: Error while starting zigbee-herdsman
Zigbee2MQTT:error 2022-04-14 16:19:35: Failed to start zigbee
Zigbee2MQTT:error 2022-04-14 16:19:35: Check https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html for possible solutions
Zigbee2MQTT:error 2022-04-14 16:19:35: Exiting...
Zigbee2MQTT:error 2022-04-14 16:19:36: Error: Failed to connect to the adapter (Error: SRSP - SYS - ping after 6000ms)
    at ZStackAdapter.start (/app/node_modules/zigbee-herdsman/src/adapter/z-stack/adapter/zStackAdapter.ts:102:27)
    at Controller.start (/app/node_modules/zigbee-herdsman/src/controller/controller.ts:123:29)
    at Zigbee.start (/app/lib/zigbee.ts:58:27)
    at Controller.start (/app/lib/controller.ts:100:27)
    at start (/app/index.js:101:5)

If anyone could help, that would be great.

2

One of the error messages includes a URL leading to documentation for debugging the problem. Did none of the suggestions work?

https://www.zigbee2mqtt.io/guide/installation/20_zigbee2mqtt-fails-to-start.html

3

All that really said was make sure the port was correct.

4

and make sure ZHA is disabled/removed

think I also saw somewhere to try using the full device ID rather than the device path e.g.
use:

/dev/serial/by-id/usb-ITead_Sonoff_Zigbee_3.0_USB_Dongle_Plus_5a811b829229ec11bbc16d7840c9ce8d-if00-port0

rather than:

/dev/ttyUSB0

your device id may differ but you find it in the same place (system/host/…/hardware)

haven’t tried this myself

5

I did try the device id using this guide and even added the port number like he did

I will have to double check that ZHA is disabled. I never enabled it or added it. Does it get enabled automatically after detecting the dongle?

6

Ok, adding the full device id and now I get this

Zigbee2MQTT:info  2022-04-14 22:46:58: Starting zigbee-herdsman (0.14.20)
Zigbee2MQTT:info  2022-04-14 22:46:59: zigbee-herdsman started (resumed)
Zigbee2MQTT:info  2022-04-14 22:46:59: Coordinator firmware version: '{"meta":{"maintrel":1,"majorrel":2,"minorrel":7,"product":1,"revision":20220219,"transportrev":2},"type":"zStack3x0"}'
Zigbee2MQTT:info  2022-04-14 22:46:59: Currently 0 devices are joined:
Zigbee2MQTT:info  2022-04-14 22:46:59: Zigbee: disabling joining new devices.
Zigbee2MQTT:info  2022-04-14 22:46:59: Connecting to MQTT server at mqtt://172.30.32.1
Zigbee2MQTT:error 2022-04-14 22:46:59: MQTT failed to connect: connect ECONNREFUSED 172.30.32.1:1883
Zigbee2MQTT:error 2022-04-14 22:46:59: Exiting...
Zigbee2MQTT:info  2022-04-14 22:46:59: Stopping zigbee-herdsman...
Zigbee2MQTT:info  2022-04-14 22:47:09: Stopped zigbee-herdsman
7

Oh, Mosquitto wasn’t running.

Seems to be working now. Thanks.

I had tried so many combinations of users, that Mark Watt Tech had suggested to add, and other things I saw in videos.

I will mark the best answer.

8

Hello, I am having the exat same problem. @BadPlayer can you tell me what firm did you flash on the dongle and how to be sure that zha is disabled? I mean I have never used zha. I am trying to migrate from cc2531 to sonoff, but so far no luck.

9

When you plug in the sonoff dongle, ZHA automatically pops up in the integrations.

Just click the 3 dots in the bottom right of the integration and click disable on the “sonoff zigbee 3.0” integration.

10

Also, I used this method from Mark Watt Tech to flash the Sonoff dongle.