Help: Failed to call service light/turn_off. Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

sgxander · October 12, 2023, 9:31pm

I’ve been scratching my head about this for a few hours now. As of this afternoon with absolutely no changes from me all zigbee commands result in this message. I have had a look around and many suggest this is a network issue but even the closest device which has line-of-sight to the coordinator is not working. 2 lightbulbs and 2 blind controllers are affected but all battery operated sensors (7 of them) are reporting in without issue. Any ideas how to troubleshoot this?

Things I’ve tried with no change to the results:
Restart HA
Cold start HA
Restart Coordinator (tubeszb-poe)
Reinstall esphome firmware on coordinator

setup:
HAOS on Hyper-V with Tubeszb-poe coordinator
2 lightbulbs (action commands but no update in HA)
2 aqara blind controllers (no action,no update in HA)
7 aqara opening sensors (instant update to HA, no issue)
1 aqara temperature sensor (normal update to HA, no issue)
1 aqara button (HA responds to presses, no issue)

Edit: also identify commands work on the light bulbs so it’s just with the light entity those messages come up (and the cover entity on the blind controllers)

itcsburnett · October 13, 2023, 2:45pm

I have been battling this as well for quite some time. I have an automation that when a door opens, the zigbee light bulbs come on. It works about 80% of the time. In my old hose, where i was running HA for 3 years, i NEVER had this issue. The network is strong, the ZigBee dongle (/dev/serial/by-id/usb-Silicon_Labs_HubZ_Smart_Home_Controller_31500044-if01-port0) is a hundred feet away.
I see Websocket API errors:

Logger: homeassistant.components.websocket_api.http.connection
Source: components/zha/core/cluster_handlers/__init__.py:75
Integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 10:29:38 AM (1 occurrences)
Last logged: 10:29:38 AM

[139641982092096] Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 64, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/util.py", line 132, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/zcl/__init__.py", line 375, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/endpoint.py", line 253, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/device.py", line 293, in request
    await self._application.request(
  File "/usr/local/lib/python3.11/site-packages/zigpy/application.py", line 824, in request
    await self.send_packet(
  File "/usr/local/lib/python3.11/site-packages/bellows/zigbee/application.py", line 831, in send_packet
    raise zigpy.exceptions.DeliveryError(
zigpy.exceptions.DeliveryError: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 226, in handle_call_service
    await hass.services.async_call(
  File "/usr/src/homeassistant/homeassistant/core.py", line 1974, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2011, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 235, in handle_service
    return await service.entity_service_call(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 898, in entity_service_call
    task.result()  # pop exception if have
    ^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity.py", line 1199, in async_request_call
    return await coro
           ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 942, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 580, in async_handle_light_on_service
    await light.async_turn_on(**filter_turn_on_params(light, params))
  File "/usr/src/homeassistant/homeassistant/components/zha/light.py", line 360, in async_turn_on
    result = await self._on_off_cluster_handler.on()
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 75, in wrapper
    raise HomeAssistantError(message) from exc
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

I am almost ready to purge and start all over.
Any thoughts??

HugosDad · October 30, 2023, 8:10pm

Seeing this also.
I have a zigbee relay that is based outdoors. It’s within good range of several routers but appears to work at random. It’s quite annoying as it controls the outdoor lighting, or at least it is supposed to!

Did anyone find a solution to this?

Logger: homeassistant.components.websocket_api.http.connection
Source: components/websocket_api/commands.py:226
Integration: Home Assistant WebSocket API (documentation, issues)
First occurred: 26 October 2023 at 16:34:32 (25 occurrences)
Last logged: 20:06:02

[546647998656] Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>
[546201818432] Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>
[546459849920] Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>
[546354337984] Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>
[546737141312] Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 64, in wrap_zigpy_exceptions
    yield
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 84, in wrapper
    return await RETRYABLE_REQUEST_DECORATOR(func)(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/util.py", line 132, in retry
    return await func()
           ^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/quirks/__init__.py", line 199, in command
    return await self.request(
           ^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/zcl/__init__.py", line 377, in request
    return await self._endpoint.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/endpoint.py", line 253, in request
    return await self.device.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.11/site-packages/zigpy/device.py", line 293, in request
    await self._application.request(
  File "/usr/local/lib/python3.11/site-packages/zigpy/application.py", line 828, in request
    await self.send_packet(
  File "/usr/local/lib/python3.11/site-packages/bellows/zigbee/application.py", line 870, in send_packet
    raise zigpy.exceptions.DeliveryError(
zigpy.exceptions.DeliveryError: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 226, in handle_call_service
    await hass.services.async_call(
  File "/usr/src/homeassistant/homeassistant/core.py", line 2012, in async_call
    response_data = await coro
                    ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/core.py", line 2049, in _execute_service
    return await target(service_call)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 235, in handle_service
    return await service.entity_service_call(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 876, in entity_service_call
    response_data = await _handle_entity_call(
                    ^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 948, in _handle_entity_call
    result = await task
             ^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/light/__init__.py", line 591, in async_handle_light_off_service
    await light.async_turn_off(**filter_turn_off_params(light, params))
  File "/usr/src/homeassistant/homeassistant/components/zha/light.py", line 471, in async_turn_off
    result = await self._on_off_cluster_handler.off()
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 83, in wrapper
    with wrap_zigpy_exceptions():
  File "/usr/local/lib/python3.11/contextlib.py", line 155, in __exit__
    self.gen.throw(typ, value, traceback)
  File "/usr/src/homeassistant/homeassistant/components/zha/core/cluster_handlers/__init__.py", line 75, in wrap_zigpy_exceptions
    raise HomeAssistantError(message) from exc
homeassistant.exceptions.HomeAssistantError: Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102>

jryan · November 6, 2023, 5:13pm

Same issue here, Zigbee Osram Lightify bulb having issues with HA as of recent. Actually same automation as OP. Light turns on when door opens. Not working consistently.

itcsburnett · January 4, 2024, 6:22pm

In my case, I discovered a zigbee repeater i got (TUYA) had died. As soon as I pulled that out, and gave the system time to find new routes for those connected devices, the zigbee network started being MUCH more responsive.
I now have an automation to alert me when a zha device goes offline.