Hive failed to integrate

Hi,
I’m really really new to this, so apologies for the lack of knowledge.
I’ve tried to set up various things at home, Google speakers, Lutron lights etc.
Hive heating, it says it connects and credentials are correct.
But it says “failed to setup”. And then has a red and white cloud logo, and some error logs.

I’ve read about 2 factor authentication etc, which is on.

Just wondered if anyone could help.?