Home Assistant Blue - Cannot update the OS

zubredo · December 27, 2021, 4:54pm

Hi,

I bought a Home Assistant Blue and it is running Home Assistant OS 5.13. When I try to update to the current version via the UI Home Assistant will restart but keep the OS Version 5.13.

The log shows some errors:

21-12-27 17:41:31 WARNING (MainThread) [supervisor.dbus.manager] Can't load dbus interface io.hass.os: The name io.hass.os was not provided by any .service files
21-12-27 17:41:32 WARNING (MainThread) [supervisor.host.apparmor] AppArmor is not enabled on host
21-12-27 17:41:38 WARNING (MainThread) [supervisor.resolution.evaluations.base] OS-Agent is not correctly working (more-info: https://www.home-assistant.io/more-info/unsupported/os_agent)
21-12-27 17:41:38 WARNING (MainThread) [supervisor.core] System running in a unsupported environment!

Has anybody any idea how to resolve this?

I need to update to the latest OS version in order to use my backup from my Rhaspherry System which is already running the latest OS version.

moose23 · December 28, 2021, 2:24am

Just wanted to say I am having the exact same issue on my brand new Home Assistant Blue device. Supervisor and Core are on the most current version (supervisor-2021.12.2 and core-2021.12.6, respectively). Hopefully someone can help!

Sonnich · December 28, 2021, 1:20pm

I have the exact same issue as mentioned above - and I’ve even tried to update via SSH as well without any luck. ! - (Currently I´m running supervisor-2021.12.2 and core-2021.12.6)

racurry · December 28, 2021, 10:21pm

Same issue here. Now I have an “unsupported” supervisor. I feel stuck

rdavis · December 29, 2021, 7:03pm

Same issue… just got mine for Christmas. UI update does not work, nor Terminal command ‘ha os update’. Says it’s works, but does not.

Steven_Rollason · December 29, 2021, 7:36pm

I don’t use Home Assistant OS myself, but I believe that you can’t update directly from OA 5.13 to the latest version (version 7?).
You need to update to OS version 6.0 first, with something like this via the terminal or SSH:

ha os update --version=6.0

You should then be able to update from that to the latest version in the GUI.

rdavis · December 30, 2021, 6:32am

This worked and solved my issues. Was able to use the command as shown and then upgrade to 7.0. This also solved my errors in Supervisor and start-up logs. Thanks!

zubredo · December 30, 2021, 2:27pm

Same for me.

To overcome the “Home Assistant Login” part in the CLI just type in “root” (no password). I needed a bit of research to come to this solution as login with admin user and password did not work.

Jwilson11 · January 4, 2022, 2:02am

I just picked up HA blue a month ago and I have been working at it off and on to update it. Searching form after form trying tons of different things. Finally I stumbled upon this thread !! Updating to 6.0 through the terminal and then to 7.2 worked.

I thought I was going to go nuts.