Home Assistant Cloud connect from outside

Hello, i have able the trial (31 days) cloud, I made account, i login in ha cloud in my private network, it say: state connection in cloud is: CONNECTED, i even enabled: REMOTE CONTROL:ON, but when i put wifi OFF and use my 5g data, HA android app said: CONNECTION LOST, TRY RECONNECT. What is missing or what should I do?

Thanks a lot.

Hi Álvaro.

You have a different URL when you connect thru the cloud.

Remote UI.