CloudFree Stock Update: Replacement stock has arrived at our warehouse, is available to order, and ready to ship.
Replacement Program Update: Please keep in mind that this issue only occurs in certain setups and is likely to never cause any issues for most users. There is no need to rush to replace devices that are functioning properly, as you are guaranteed a replacement if something does happen within the next five years.
If you do feel the need to have your ZBT-1 replaced but don’t want to bring your Zigbee network down during the process, we are offering an Advanced Replacement program so that you can receive a replacement upfront. To participate, first save your payment info with us, then file a ticket using the instructions as usual.
We will then place a hold on your card and send a replacement and return label to you.