Just got an email from my reseller to return my zbt-1 I bought a few weeks ago. Should I expect money back and a free new one when it comes out or not money back and a new one when it comes out?
CloudFree Stock Update: Replacement stock has arrived at our warehouse, is available to order, and ready to ship.
Replacement Program Update: Please keep in mind that this issue only occurs in certain setups and is likely to never cause any issues for most users. There is no need to rush to replace devices that are functioning properly, as you are guaranteed a replacement if something does happen within the next five years.
If you do feel the need to have your ZBT-1 replaced but don’t want to bring your Zigbee network down during the process, we are offering an Advanced Replacement program so that you can receive a replacement upfront. To participate, first save your payment info with us, then file a ticket using the instructions as usual.
We will then place a hold on your card and send a replacement and return label to you.
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I want to know the same. My Skyconnect has similar marks (barely visible but still there) and it has stopped working. Every device that was connected to it has stopped sending information to it.
Some web shops do sell the ZBT-1, how can I identify if this is from the new batch (as expected beginning of November according to the HA blog)
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The new batch has arrived earlier than expected (At least for us), so I would think all official Home Assistant distributors should now be offering it. You may also check the product page for any notes indicating the latest batch or reach out directly to the distributor if you don’t see a note confirming that they are shipping the latest batch.
I just received my new device with batch: 422402, it should be free of issue, right?
It should, but you could contact the distributor that you got it from just to make sure.
@Brandon-ameridroid Are the new batch marked with batch number as ID on the device itself or only on the packaging as before?
Only on the packaging, id is still: 2A8ZEO1, there is no ZBT-1s.
I bought mine from The Pi Hut (in the UK) last week. Batch number is 232401
Any idea what the process is if you’ve bought from a third party?
Just found out - I need to send mine back. Joy of joys.
Can you open it up and check the PCB board if the new batch now has a batch number printed on the PCB board?
How else are we suppose to in the see the difference between old batch and new batch of ZBT-1 on only the device alone without the packaging it came with?
Playing the devil’s advocate here and I just imagine future scenario examples where packaging it came with is lost and there is no identifying markers on the device itself to identify batch number and distinquise this fixed variant from the faulty variant that is not yet broken?
Why would you not want to have batch identifyer somewhere on the device itself? …I understand not needing serialnumber for simple devices like these but batch ID is now needed for quality assurance and future troubleshooting.
Most of these questions would be best directed to the manufacturer. After Home Assistant identified the issue, all distributors should have paused sales, so any Connect ZBT-1 purchased before that date is part of the replacement program. Units ordered after sales resumed are from the new batch and are not affected by this issue. At ameriDroid, we can verify your batch with your order number to confirm if your unit is part of the replacement program.
Please note that some replacement units are being shipped in packaging from the previous batch, as the replacement units were sent to us without their own packaging. This approach allowed us to make the replacement units available sooner and to resume sales faster. For specifics about serial numbers and batch details printed on the PCB, I would recommend reaching out to the manufacturer. You can also check with the distributor where you purchased your unit; they should be able to confirm if it’s from the latest, non-faulty batch.
Same, SkyConnect here, yet it seems to show a slight deformation (to the point it’s very difficult getting a clear picture). My device works off and on…right now it’s not working and I have to reboot my server to get it working, and that doesn’t work a lot of the time. Sometimes it requires mutliple reboots.
Ordered mine from Ameridroid and sent an email to them to see if I’m eligible.
edit: Nope, not eligible…yet still have issues with mine.
I just bought a new one, which was stated to be from the corrected batch. But is was completely dead, not recognised by neither Linux nor Win 11. Batch 432402.
In that case I would recommend reaching out directly to the distrubutor you purchased from, they should be able to help you with an RMA.
Bought mine just about a week before the recall so I decided to swap it to a new one before connecting a lot of stuff to it, however it still worked fine for me (batch 232401).
Got a new one yesterday (batch 432402) that was completely unrecognizable both on my NAS and both my laptops (Linux/Win). Went back to the store today to try another one from the same batch but that one also seems dead. They would try to get one from another batch for me.
They’ll be refurbished into new stock.
I’d hate to be running a lot of stuff on one and having to give it up for a while.