Home Assistant Connect ZBT-1 issue and replacement

Same, SkyConnect here, yet it seems to show a slight deformation (to the point it’s very difficult getting a clear picture). My device works off and on…right now it’s not working and I have to reboot my server to get it working, and that doesn’t work a lot of the time. Sometimes it requires mutliple reboots.
Ordered mine from Ameridroid and sent an email to them to see if I’m eligible.
edit: Nope, not eligible…yet still have issues with mine.