Hi, everyone cannot possibly be affected. Hopefully your composent tracing was good from the beginning. Good luck with the second test phase on the first dozens. Thank you for the remarkably excellent customer care.
Hi,
Do you have a tracability ?? Do you have a batch nimbée to check ??
Buy end 2023 i see the déformation batch number 212302
Chris
I also have the same problem, I bought it from Seedstudio, and recently (about 2 months) all 3 devices (used on rpi4) started to stop working… I tried to add them again, it sees them, but it tells me that the firmware is not good… and that I should update them with the correct firmware… but “SL Web Tools” - The firmware update is temporarily unavailable.
I mention that I haven’t updated them since I got them, and that they worked very well until 2 months ago… I think it was something generated by the Home Assistant updates.
For whatever it’s worth, I have one of the units from batch 232401 that has no visible deformities and is working perfectly. It’s connected via a 6 foot extension cable to a MacBook Air. If I do encounter issues, I will request a replacement since there appears to be no safety hazard with the current unit. Thank you for the transparency.
There have been some additions to the blog that won’t appear in the community post above, but we’ve tried to make it clearer which devices are affected.
This graphic shows the difference between SkyConnect (left) and ZBT-1 (right),
All ZBT-1 branded devices produced, as of October 2024, are believed to have this fault. You can tell if your device is a ZBT-1 by checking the white label on the back for “ZBT-1”. There is no need to test if your device is affected by this fault.
SkyConnect branded devices are not affected, and do not have this fault.
2 Likes
Probably a good idea to add batch-number to the printed label of future fixed ZBT-1 batches as a batch-ID to distinguish them from newer fixed revision and make it easier to troubleshoot any future problem that might or might not be related to hardware revivisions?
Thanks for this,
So I purchased 2 of these recently
-
The first one is a used Sky connect as pictured is the same as the one on the left which I assume is good
-
The second one is brand new and still in its box - Batch no 232401 - Opening up now… … … and it’s the same as the second part in your graphic - which I assume is the dud
Now to find the replacement process ?
This is where I’m at. I have a device that’s probably not effected (I bought at launch) but I have a nonworking device because I need to change the firmware but those tools have been disabled. I’m stuck for now
Any idea how to actually go about getting the replacement? Mine has never worked…
I have a sky connect that shows the same burn mark. So far I have not used it other then plugging in. So at the moment don’t know if it will work. In the post it’s mentions that sky connect dongles should not be affected. Does that mean not affected with the not working problem ? And burnmark can happen to skyconnect but should not cause issues ?
1 Like
Hi Everyone!
This is Seraphina from the Seeed Studio Technical Support Team.
As a partner of Nabu Casa, Seeed Studio is committed to quickly addressing the ZBT-1 USB device issue, offering a free replacement program exclusively for affected ZBT-1 devices while ensuring effective after-sales support and replenishment of new batches.
Once we receive your returned product, we will arrange for a replacement device to be shipped to you at no additional cost or offer you a refund. Check out the blog for more details.
To ensure everyone can use the product as soon as possible, we will do our utmost to resume supply at the earliest opportunity. Stay tuned!
1 Like
Don’t worry! The aftersale details are as shown in the link above. You can always contact Seeed Studio Technical Support Team for after-sales help!
Kenny from CloudFree here
If you purchased a Connect ZBT-1 device from us, we have made it very easy to obtain a replacement device. Just submit a ticket on our website and we will send you a pre-paid shipping label to return the affected device. Once we receive your return, we will send out a replacement.
You can find more information on our Help Center.
1 Like
I ordered mine through CloudFree, they are requiring me to send in my current ZBT-1 before sending me the replacement - leaving my home bricked for the shipping times. Any way Nabu Casa can reach out to CloudFree and figure out a way to make this not happen? Maybe put a hold on my credit card that gets released once they receive my old device?
1 Like
Hello Everyone!
Brandon here from ameriDroid’s Support Team.
We understand the inconvenience caused by the ZBT-1 USB device issue, and we’re committed to making things as simple as possible. As part of our dedication to customer satisfaction and in partnership with Home Assistant, we are offering a free replacement program for affected devices. You can choose to either receive a replacement or request a refund once the return is processed.
Our team is communicating with Home Assistant to restock these units as quickly as possible. For more details on how to proceed with your return or refund or to check if you are eligible, please reach out to us to [email protected] or by submitting a ticket on our website.
Thank you for your patience as we work to resolve this issue and get everything back on track.
1 Like
Hello Everyone!
This is Seraphina from the Seeed Studio Technical Support Team .
ZBT-1 USB Device Now Available! We are pleased to announce that we have received the latest batch of quality-approved ZBT-1 USB devices from Nabu Casa.
Thank you for your understanding and continued support. We are here to assist you every step of the way!
I also want to know why suppliers are demanding that the faulty sticks are returned
This is hugely inconvenient
Honestly, I get your point, but what’s their alternative?
Ask you to buy a new device from them with the promise that they’ll send a refund once they receive the damaged item back? You’ll probably still get people that complain about having to spend more money.
How else can you prove that you did not just send in a picture of a broken one from the internet and then re-sell your old one if it was not broken. They are not all broken. It couls hurt the reputation of Home Assiistant if people abuse the replacement policy and request replacements if their are not broken then sell their old ones.