Home Assistant perpetually says it's "Loading data"

Configuration
1

Server: Raspberry Pi with latest Hassbian and Home Assistant installed, installed today, minimal configuration changes made
Client: macOS High Sierra with Safari browser

Have been able to log in just fine earlier, but when trying to access the web interface for Home Assistant now I get a perpetual “Loading data” screen. /var/log/syslog of the Pi shows the following :

Sep  7 16:59:06 navel hass[510]: 2018-09-07 16:59:06 INFO (MainThread) [homeassistant.components.http.view] Serving / to 10.0.1.40 (auth: False)
Sep  7 16:59:07 navel hass[510]: 2018-09-07 16:59:07 INFO (MainThread) [homeassistant.components.http.view] Serving /api/websocket to 10.0.1.40 (auth: False)
Sep  7 16:59:07 navel hass[510]: 2018-09-07 16:59:07 INFO (MainThread) [homeassistant.components.http.view] Serving /auth/token to 10.0.1.40 (auth: False)
Sep  7 16:59:07 navel hass[510]: 2018-09-07 16:59:07 WARNING (MainThread) [homeassistant.components.http.ban] Login attempt or request with invalid authentication from 10.0.1.40
Sep  7 16:59:07 navel hass[510]: 2018-09-07 16:59:07 INFO (MainThread) [homeassistant.core] Bus:Handling <Event call_service[L]: service=create, service_data=message=Login attempt or request with invalid authentication from 10.0.1.40, title=Login attempt failed, notification_id=http-login, domain=persistent_notification>
Sep  7 16:59:07 navel hass[510]: 2018-09-07 16:59:07 INFO (MainThread) [homeassistant.core] Bus:Handling <Event state_changed[L]: old_state=None, new_state=<state persistent_notification.httplogin=notifying; message=Login attempt or request with invalid authentication from 10.0.1.40, title=Login attempt failed @ 2018-09-07T09:59:07.450876+00:00>, entity_id=persistent_notification.httplogin>
Sep  7 16:59:07 navel hass[510]: 2018-09-07 16:59:07 INFO (MainThread) [homeassistant.core] Bus:Handling <Event service_executed[L]>

The /home/homeassistant/.homeassistant/home-assistant.log file said

2018-09-07 16:59:07 WARNING (MainThread) [homeassistant.components.http.ban] Login attempt or request with invalid authentication from 10.0.1.40

What I’ve tried to so far :

  • Restarting the browser: no change
  • Restarting my Mac: no change
  • Restarting the Pi: no change
  • Added a “?jssjhsdfkl” random string in case there was any caching done by the Pi/Hass: no change
  • Used a ‘private browser window’: YES! Can log in when using a private browser window. Successful login here does not change the behavior in the normal browser window though. At this point I figured it would be cookies.
  • Delete cookies: can’t find any cookies
  • Yelled at the screen: no change

Additional notes :

  • I did not change the password for my Hass account
  • Configuration validation passes

I don’t know how to further troubleshoot this, and would appreciate any help you can offer.

2

damn… that was going to be my suggestion.

HA doesn’t use cookies, but, instead, uses “local storage” from the browser. I use Chrome, primarily, and I know where to go to remove this. I’m not sure where that’s at in Safari or even what it might be called but, if you can find it, I think that might clear up your issue considering it works fine for you in a private browser window.

3

try going to your config folder and look for a file named ip_bans.yaml and see if there’s an entry there. if so, delete the entry.

go to the config yaml and look under http: and see if ip_ban_enabled is true. if it is set it to false.

try to log in again.

4

@finity Assuming my config folder is /home/homeassistant/.homeassistant, there was no ip_bans.yaml in there. I also ready through configuration.yaml and found nothing similar to ip_ban_enabled.

5

Whatever was causing the problem was indeed inside the “local storage” of Safari, thanks for the suggestion @swiftlyfalling! I went to ~/Library/Safari/LocalStorage and deleted all files where the filename contained the hostname of my Pi running HA. That did the trick, and I can now log in to HA using my normal browser window.

1 Like
6

I bow down to you!!! thank you :slight_smile: