Home Assistant - Unsupported (Ubuntu 20.04.1) - Operating system

doubledutch · January 20, 2021, 7:19pm

I can’t actually recall how installed HA on my QNAP (NAS) Virtual machine. It probably has done this since day one but I just noticed that it in supervisor it shows:

You are running an unsupported installation (Operating System)

Below is the Configuration -> Info of my system. Could someone suggest from this / or is there another way to find out why my installation is in an unsupported state?

System Health

version: 2021.1.4
installation_type: Home Assistant Supervised
dev: false
hassio: true
docker: true
virtualenv: false
python_version: 3.8.7
os_name: Linux
os_version: 5.4.0-62-generic
arch: x86_64
timezone: Europe/London


logged_in: false
can_reach_cert_server: ok
can_reach_cloud_auth: ok
can_reach_cloud: ok


host_os: Ubuntu 20.04.1 LTS
update_channel: stable
supervisor_version: 2021.01.5
docker_version: 20.10.1
disk_total: 24.0 GB
disk_used: 14.1 GB
healthy: true
supported: failed to load: Unsupported
supervisor_api: ok
version_api: ok
installed_addons: Visual Studio Code (2.9.1), Samba share (9.3.0), Duck DNS (1.12.1), Node-RED (7.2.11), ESPHome (1.15.3), Mosquitto broker (5.1)


dashboards: 2
mode: auto-gen
resources: 1

Burningstone · January 20, 2021, 7:21pm

Home Assistant Supervised is only supported on Debian and there are some other restrictions as well. All other linux installs like Ubuntu for example are unsupported. Unsupported means that the devs won’t provide any support, however the community is mostly hqppy to help you even with unsupported installs.

tom_l · January 20, 2021, 7:23pm

The other restrictions:

github.com

home-assistant/architecture/blob/b3a6469c3c4b33fc59d6b158f6cfa6ce86a6ba38/adr/0014-home-assistant-supervised.md

# 0014. Installation method: Home Assistant Supervised

Date: 2020-06-03

## Status

Accepted

## Context

Define a supported installation method as per [ADR-0012](https://github.com/home-assistant/architecture/blob/master/adr/0012-define-supported-installation-method.md).

## Decision

This installation method provides the full Home Assistant experience on a regular operating system. This means, all components from the Home Assistant method are used, except for the Home Assistant Operating System. This system will run the Home Assistant Supervisor. The Supervisor is not just an application, it is a full appliance that manages the whole system. It will clean up, repair or reset settings to default if they no longer match expected values.

By not using the Home Assistant Operating System, the user is responsible for making sure that all required components are installed and maintained. Required components and their versions will change over time. Home Assistant Supervised is provided as-is as a foundation for community supported do-it-yourself solutions. We only accept bug reports for issues that have been reproduced on a freshly installed, fully updated Debian with no additional packages.

This method is considered advanced and should only be used if one is an expert in managing a Linux operating system, Docker and networking.

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This one always strikes me as odd as it is one of the main reasons for running supervised:

No additional software, outside of the Home Assistant ecosystem, is installed.

samnewman86 · January 20, 2021, 7:30pm

Yep it’s odd, but most of us run Plex and some other bits alongside with no issues.