I am completely new to home assistant and received my home assistant green unit today. I connected it via Ethernet to my google wifi network and am unable to connect to it. My network goes from the Verizon fiberoptic gateway into a Google wifi then out from the Google wifi into a 16 port ethernet switch which has a bunch of stuff like a printer etc. I can see on the Google home app that the home assistant green has the IP address of 192.168.86.100. The phone app on my Google pixel 8 pro cant find it. I tried the automatic search that comes up as well as the enter address manually for both http://home assistant.local:8123 and the IP address and the IP address with :8123 on it. I also tried turning off ipv6 on my Google wifi network but that didn’t seem to help. I really know nothing about computer networking so apologizes in advance if my problem is super basic but I would appreciate any help anyone could offer me. Thanks in advance.
edit: I read online to try http://homeassistant.local:4357 and it says supervisor connected, supported: supported and Healthy: unhealthy. under unhealthy is a tab 'setup" and when I click on that it says “The issue This happens when any of the setup tasks fails to complete, this can be due to the host not being completely ready when the supervisor starts or that the DBUS is not properly working”
I tried a chomebook but no luck. I do have a windows laptop I can bring home from work. I also did hook the ha green to a monitor and it confirmed the same IP address as the google home app. Many thanks for your insight.
Exact error messages please. (the wording of your errors help)
We also need EXACT info fro the console including your subnet mask (the /xx part at the end of the IP address) and the subnet mask on your device you’re testing from.
When I try to setup my HA green I get the following error: Unable to connect to home assistant. There was an error loading home assistant. Please review the connection settings and try again. Error code -6 Description: net::err_connection_refused.
I did ping the IP address of the HA green with a windows machine and 4 packets were sent and received.
When I start HA green connected to a monitor it takes a while to start up. I get the large home assistant banner in ASCII characters followed by the following underneath:
Welcome to the home assistant command line
waiting for supervisor to startup…
IPV4 address for end0: 192.168.86.100/24
IPV6 address for end0: 2600:4040:788c etc…
The phone I’m using to try to setup home assistant is a pixel 8 pro xl. Under network settings I’m on the same wifi as the home assistant is connected via ethernet. the IP address is 192.168.86.75 The gateway is 192.168.86.1 Subnet mask is 255.255.255.0 DNS is 192.168.86.1
Mr Curtis - I wanted to let you know I posted a response to your message trying to help me install my HA Green. Please let me know if it’s what you were looking for and I appreciate any suggestions you might have for me to get it working on my google nest wifi network.
Anyone able to help me figure out why I cant get my home assistant to install using my Android phone and Google wifi network? I copied info on my network yesterday… I greatly appreciate any help!
Been traveling and had to diagram this to make sure. Net settings look correct.
Im not a Google wifi person so I have ZERO idea what thier gear has i the way of settings. If this were another networking gear setup I’d believe you’ve setup something called ‘isolation’ meaning clients can’t talk to each other and only go out. (I think your gear is trying to be a little ‘too’ helpful) If look through the settings available on the router and see if you have a setting that says something like ‘guest isolation’ (someone who knows Googles gear - feel free to chime in)
Do yih have anything else inside the network besides that phone?
(also I the future remember everyone here is a volunteer and doing things on thier own time. It’s generally considered bad form to tag someone to bring them back to a thread. (and often will have the exact opposite effect you wanted) They get to it when they do and others can step in and help in the times between…)
Sorry about that. Just ignorance on my part. I don’t see any settings on google wifi about isolation. The home assistant green is ready to set up as soon as I plug it in and connect to Ethernet, right I don’t need to do anything to prep it to accept a connection like push a pairing button for example? I didn’t see one but thought I would ask just to be sure.
Also, if it’s of any help I am able to connect to Http://homeasistant.local:4357 and when I do so I get the message Supervisor: connected Supported: supported Healthy: unhealthy *setup
Set up is a link and when I click on it it says Setup of the Supervisor failed
The issue
This happens when any of the setup tasks fails to complete, this can be due to the host not being completely ready when the Supervisor starts or that DBUS is not properly working.
The solution
If the issue is related to DBUS, you will see an unsupported message about that as well; You can have a look here on how to resolve that.
If DBUS is not the problem, the first thing you should try is to restart the Supervisor.
This can also be done with the CLI, by running the following command:
I ordered a new home assistant green which arrived late this evening… It is visible on the network instantly after boot-up! I guess the first one I got is defective and I will return it.
Thanks for the help, I really appreciate it and sincere apologies for any faux pas on best practices with all my messages on this topic.
The community is here to assist you just make sure you do your reading and try to figure it out first and come with what you know.
Best advice I can give to someone starting is now that it’s up. Explore and understand backup. may not need it now but when you do…
If you’re a Google person, there’s a tool called Google Drive Backup in HACS. (learn about HACS and what it has, then install it, then look for the integration)
It will allow you to automatically backup and upload it to GD. (there’s also one for Samba - local server, one for One Drive, etc.). But the best thing you can do first is get a good automatic bacup and get that backup off the box.
Then if it ever blows up you know you can get back.
I had this issue (can’t get to the UI) and solved it by upgrading my Green to the latest HA version–sort of lame they don’t ship updated…or auto-update at first boot. that would be nice…
may not need it now but when you do…