I use the ZHA integration and all of the sudden one of two stopped working.
I have tried to pair it again, didn’t work.
I try to reconfigure the device and I get this:
I have tried to replace the battery and do everything again, still nothing.
What else is there to do?
I have the same issue. My IKEA toggle and IKEA 5 button remotes work just fine.
In my case it was a defective device.
I was asked to try and reset it by holding the button down for 10 seconds, then pair it again with five clicks.
It failed and I got sent a new one.
Very pleasant experience, no more questions and it was mailed to me even though I bought it in store.
No luck on chat in the UK, they wouldn’t even start troubleshooting without proof of purchase. Did you call or chat in?
Email / contact form.
But I had proof of purchase. So that was easy for me.
It’s not like you can buy IKEA products somewhere else.
But I guess this has to do with age / guarantee time.
