At the initial setup of HA, my Synology (DS1515) was recognized. I decided to install other integrations first and get back to it later.
Now that I am trying to install the DSM integration I keep getting the “failed to connect”. DSM version: DSM 6.2.3-25426 Update 3
HA and Synology are in the same home network. Tot the outside world, my NAS is available using the Synology DNS service “example.diskstation.me”. All settings like port number are kept default.
Of course it’s also available from within the home network, based on ip and port: 192.168.1.115:5001.
Here’s what I did sofar:
created a new user on DSM gave it admin rights
install the integration
used http and https
tried with and without port number
used the external address and internal IP address of the NAS
tried connection with an existing user
install the configuration manually (in configuration.yaml)
According to this YT video, the new way of configuring the integration is to remove info from sensors.yaml and add the following lines to configuration.yaml:
Thanks for reaching out!
I have no Synology entries in any yaml files. There just seems to be no way to reach the Syn from HA. Manually (using a webbrowser) from any device in my network I can reach it.
Tried all possible user/pass/port/ssl combo’s.
What surprises me is that HA does ‘see’ the Syn as a potential integration but there’s no way to connect to it. Not even do I see a login attempt in the Syn log files.
Is this same IP address as your Synology? If yes, did you maybe try 127.0.01? Sometimes there can be problem routing traffic internal if on same IP address. Or if using Docker, you can also try using Docker IP address (gateway address). Just for test.
No, HA runs native on a Pi4 (xxx.xxx.xxx.90).
Still surprised that HA detected Synology on first install, but it’s not available.
All other devices can reach Synology.
I will update to the latest version of DSM later today.
Upgrade to DSM 7 is done. Still no luck connecting.
I find this in the HA logs:
Logger: homeassistant.components.synology_dsm.config_flow
Source: components/synology_dsm/config_flow.py:201
Integration: Synology DSM (documentation, issues)
First occurred: 8:20:00 AM (12 occurrences)
Last logged: 3:29:48 PM
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPSConnection object at 0x7f7146a310>: Failed to establish a new connection: [Errno -3] Try again'}
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPConnection object at 0x7f6b56c0d0>: Failed to establish a new connection: [Errno -3] Try again'}
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPSConnection object at 0x7f696d1550>: Failed to establish a new connection: [Errno -3] Try again'}
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPSConnection object at 0x7f68d473a0>: Failed to establish a new connection: [Errno -3] Try again'}
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPConnection object at 0x7f6b559550>: Failed to establish a new connection: [Errno -3] Try again'}
If I go to http://xxx.xxx.xxx.xxx using a webbrowser I get the popup the connection is not safe. I click Proceed Anyway and only then will I get to the logon prompt of the Synology. Could that be the case? That HA keeps trying (multiple times according to the logs) to connect using http:
If only there was an option to install this manually, like you explain in your video.
Hi
did you try with just the IP or the hostname in the host-field, on port 5001, like this? Sorry, UI is german, forgot to switch to english before taking the screenshot.
Hi
ok, the above worked for me yesterday evening on my test system.
Home Assistant 2021.9.3, Core Installation in Python 3.8 venv
Synology DSM 7.0-41890
Works also on my LIVE System with 2021.9.6, connected to the Synology, but I can’t recall how I entered the connection information
Checked the firewall on the Synology?
There is also configuration to block devices after a certain number of failed logins. Control Panel / Security / Protection. Perhaps you locked your Pi4 out when trying to connect.
Hi Armin,
Thanks again, but I think I tried all the options.
At some point I removed all the firewall / blocking options in the DSM and even whitelisted the HA ip address. My Synology can be reached from anywhere in the world yet not my HA on a PI that’s in the same rack
After the latest HA update I tried all of the above settings / combinations again, but no luck:
Logger: homeassistant.components.synology_dsm.config_flow
Source: components/synology_dsm/config_flow.py:181
Integration: Synology DSM (documentation, issues)
First occurred: 9:16:34 AM (2 occurrences)
Last logged: 9:16:53 AM
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPConnection object at 0x7f9ec34670>: Failed to establish a new connection: [Errno -3] Try again'}
{'api': None, 'code': -1, 'reason': 'Unknown', 'details': 'ConnectionError = <urllib3.connection.HTTPSConnection object at 0x7f9ee8ee20>: Failed to establish a new connection: [Errno -3] Try again'}
sorry, no other idea then,
you might want to open an issue on github for the synology_dsm integration, perhaps one of the developers for the integration picks it up…
one more thought…
the log you are posting seems to be what’s is displayed in the Configuration/Logs-UI, what you see when you click on one of Warnings or Errors posted there.
Do you have access to the real home-assistant.log file stored in the Home Assistant folder on disk or did you press the “LOAD FULL HOME ASSISTANT LOG”-Button in the “Logs” screen?
THis contains the log in the format I posted yesterday together with the logger configuration.
I believe the “Logs”-Screen in the Web-UI only shows the “Error” and “Warning” content of the logs, the DEBUG-Information is not shown there.
