Installing Zigbee SkyConnect

Hope someone can help.

I thought this was going to be simple adding in Zigbee yo my HA. I have a SkyConnect. I thought it would be plug and play but the SkyConnect will not connect as it says running the wrong firmware.

Your device is running the wrong firmware and cannot be used with ZHA until the correct firmware is installed. A repair has been created with more information and instructions for how to fix this.

Following the link I end up with this:

Your Zigbee radio was previously used with multiprotocol (Zigbee and Thread) and still has multiprotocol firmware installed: (CPC). To run your radio exclusively with ZHA, you need to install Zigbee firmware. Follow your Zigbee radio manufacturer’s instructions for how to do this.

I cannot find any up to date documentation on this, can anyone please help!!!

2 Likes covers what you need

Thank you, firmware successfully upgraded now stuck with it not connecting!

Are you sure that port is correct?

yes this is the one whilst installing:

You’ve disabled and uninstalled the multi-protocol add-on?

yes I have

All fixed and working!

What was the problem?

You can also flash SkyConnect with the official Web-Flasher (SL Web Tools) →

You can get official firmware images here →

Anotgher tip; more ‘how-to’ information about the SkyConnect here → as well as here →

…and more tips and general discussion regarding the SkyConnect dongle here → Home Assistant SkyConnect - official radio USB dongle will be compatible with both Zigbee and OpenThread (including Matter/CHIP over Thread) - #178 by Hedda

Replying here as Google took me here.
Your comment led me to fix it.

My skyconnect had been configured to use MultiProtocol and I had the MultiProtocol add-on installed and used accordingly.
However, this add-on wasn’t set to start on boot. Once I started the add-on, the ZHA integration worked.