Insteon Switches in HA do not turn on using app/Cloud integration

Hello,

I have two switches that are integrated in HA using Insteon that do not turn on when I use the app or cloud automation (both google and amazon)

If I then select a brightness, including 100% in HA it turns on just fine

The light switch reliably turns it on as well, I can dim it to any setting using it.

I have other switches using the same hardware in my home that work without issue.

Thanks, community, HA saved my system when Insteon went dark, have Insteon switches throughout my home.

Possibly they are programmed to 0% bright? Can set set brightness in Alexa app?

Thanks for replying - it is within HA as well, I can turn it on using the app then have to manually set the brightness to have it come on

New HA user. I believe I have the same issue as the original poster (Gabe). I am running HA on a Windows 10 laptop as well as the app my android phone. To the best of my knowledge, both are properly installed.

I have approximately 20 installed devices. 5 of the devices work as expected with HA. For the remaining switches (mostly dimmers 2477D), when turning the switches on by HA (windows virtual or android add on), the slider turns blue, moves to the on position, the icon light bulb turns yellow and the brightness slider shows “100%.” However, the physical wall switch and load do not turn on. However, if I touch anywhere on the HA brightness slider, the actual switch and light turn on instantly. At that point, I can change the brightness and turn the switch off successfully in HA. Once the switch is turned off either by HA or at the wall switch, HA cannot turn it back on unless using the brightness bar again.

To make matters more interesting, if I turn the light on (or off) at the wall switch, HA registers the light on (or off) immediately. If turned on at the wall switch, I can also change brightness or turn it off on HA.

Just to clarify based on an earlier response, when turned on through HA, brightness is always 100% even though the switch and light do not respond.

Any help will be appreciated. If this is not the appropriate place to post, please just let me know where to ask the question.