Internet connection HA yellow

[Roymprog]

I bought an HA yellow some time ago and only recently installed it. I have it connected over PoE via a TL-SG1016PE switch. The device is on, so the power is working. My initial installation attempt failed, it got stuck with a blinking yellow light (most likely due to a lack of internet connectivity). So, I followed the alternative route. This worked, now my HA yellow is on showing the heartbeat pattern (yellow light periodically blinking twice, red light on).
However, I still have no internet connection. I cannot reach HA on either homeassistant.local:8123 or homeassistant:8123.
Also, I cannot find it on my network in the connected devices list. I’m sure I’m on the same network, as I do see other devices connected to my switch. It seems I do get power via PoE, but no internet connection. On my switch I see the PoE status light on in green, but the Link/Act light is off.
I tried switching the cable and PoE port on my switch with one that works for another PoE device, but nothing changed.
I also confirmed my switch supports PoE+, which is a requirement for HA yellow AFAIK.
I’m out of guesses as to what’s failing with PoE. Any thoughts?

My next attempt will be trying to use a non-PoE port and using a separate power cable.

[MaxK (Mark)]

https://yellow.home-assistant.io/guides/use-serial-console-windows/

[Roymprog]

I confirmed HA does not have an internet connection, but I have no clue what causes it not to be able to connect to internet over the PoE port.

supervisor logs

2024-05-30 08:15:14.915 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state setup

2024-05-30 08:15:14.916 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete

2024-05-30 08:15:14.918 INFO (MainThread) [main] Running Supervisor

2024-05-30 08:15:14.936 INFO (MainThread) [supervisor.os.manager] Rauc: A - marked slot kernel.0 as good

2024-05-30 08:15:14.961 INFO (MainThread) [supervisor.addons.manager] Phase ‘initialize’ starting 0 add-ons

2024-05-30 08:15:14.968 INFO (MainThread) [supervisor.addons.manager] Phase ‘system’ starting 0 add-ons

2024-05-30 08:15:14.968 INFO (MainThread) [supervisor.addons.manager] Phase ‘services’ starting 0 add-ons

2024-05-30 08:15:14.974 INFO (MainThread) [supervisor.core] Start Home Assistant Core

2024-05-30 08:15:15.003 INFO (SyncWorker_1) [supervisor.docker.manager] Starting homeassistant

2024-05-30 08:15:15.223 INFO (MainThread) [supervisor.addons.manager] Phase ‘application’ starting 0 add-ons

2024-05-30 08:15:15.233 INFO (MainThread) [supervisor.misc.tasks] All core tasks are scheduled

2024-05-30 08:15:15.235 INFO (MainThread) [supervisor.core] Supervisor is up and running

2024-05-30 08:15:15.236 INFO (MainThread) [supervisor.homeassistant.core] Home Assistant setup

2024-05-30 08:15:15.238 INFO (MainThread) [supervisor.host.info] Updating local host information

2024-05-30 08:15:15.240 INFO (MainThread) [supervisor.resolution.check] Starting system checks with state running

2024-05-30 08:15:15.240 INFO (MainThread) [supervisor.resolution.checks.base] Run check for dns_server_failed/dns_server

2024-05-30 08:15:15.264 ERROR (MainThread) [asyncio] Task exception was never retrieved

future: <Task finished name=‘Task-1388’ coro=<HostManager.reload() done, defined at /usr/src/supervisor/supervisor/host/manager.py:127> exception=DBusInterfaceMethodError(‘Failed to read RTC: Invalid argument’)>

Traceback (most recent call last):

File “/usr/src/supervisor/supervisor/host/manager.py”, line 129, in reload

await self.info.update()

File “/usr/src/supervisor/supervisor/host/info.py”, line 158, in update

await self.sys_dbus.timedate.update()

File “/usr/src/supervisor/supervisor/dbus/interface.py”, line 127, in update

self.properties = await self.dbus.get_properties(self.properties_interface)

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

File “/usr/src/supervisor/supervisor/utils/dbus.py”, line 213, in get_properties

return await self.properties.call_get_all(interface)

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

File “/usr/src/supervisor/supervisor/utils/dbus.py”, line 114, in call_dbus

raise DBus.from_dbus_error(err) from None

supervisor.exceptions.DBusInterfaceMethodError: Failed to read RTC: Invalid argument

2024-05-30 08:15:15.355 ERROR (MainThread) [asyncio] Task exception was never retrieved

future: <Task finished name=‘Task-1408’ coro=<HomeAssistantCore.watchdog_container() done, defined at /usr/src/supervisor/supervisor/homeassistant/core.py:532> exception=JobException(‘Rate limit exceeded, more than 10 calls in 0:30:00’)>

Traceback (most recent call last):

File “/usr/src/supervisor/supervisor/homeassistant/core.py”, line 538, in watchdog_container

await self._restart_after_problem(event.state)

File “/usr/src/supervisor/supervisor/jobs/decorator.py”, line 290, in wrapper

raise on_condition(

supervisor.exceptions.JobException: Rate limit exceeded, more than 10 calls in 0:30:00

2024-05-30 08:15:20.259 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:20.260 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:15:20.261 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:20.262 INFO (MainThread) [supervisor.jobs] ‘CheckDNSServer.run_check’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:20.262 INFO (MainThread) [supervisor.resolution.checks.base] Run check for pwned/addon

2024-05-30 08:15:25.275 INFO (MainThread) [supervisor.jobs] ‘CheckAddonPwned.run_check’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:25.275 INFO (MainThread) [supervisor.resolution.checks.base] Run check for docker_config/system

2024-05-30 08:15:25.276 INFO (MainThread) [supervisor.resolution.checks.base] Run check for security/core

2024-05-30 08:15:25.276 INFO (MainThread) [supervisor.resolution.checks.base] Run check for ipv4_connection_problem/system

2024-05-30 08:15:25.277 INFO (MainThread) [supervisor.resolution.checks.base] Run check for free_space/system

2024-05-30 08:15:25.278 INFO (MainThread) [supervisor.resolution.checks.base] Run check for dns_server_ipv6_error/dns_server

2024-05-30 08:15:30.287 INFO (MainThread) [supervisor.jobs] ‘CheckDNSServerIPv6.run_check’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:30.288 INFO (MainThread) [supervisor.resolution.checks.base] Run check for trust/supervisor

2024-05-30 08:15:30.301 INFO (MainThread) [supervisor.resolution.checks.base] Run check for no_current_backup/system

2024-05-30 08:15:30.301 INFO (MainThread) [supervisor.resolution.module] Create new suggestion create_full_backup - system / None

2024-05-30 08:15:30.302 INFO (MainThread) [supervisor.resolution.module] Create new issue no_current_backup - system / None

2024-05-30 08:15:30.302 INFO (MainThread) [supervisor.resolution.checks.base] Run check for disabled_data_disk/system

2024-05-30 08:15:30.302 INFO (MainThread) [supervisor.resolution.checks.base] Run check for multiple_data_disks/system

2024-05-30 08:15:30.303 INFO (MainThread) [supervisor.resolution.check] System checks complete

2024-05-30 08:15:30.303 INFO (MainThread) [supervisor.resolution.evaluate] Starting system evaluation with state running

2024-05-30 08:15:30.566 INFO (MainThread) [supervisor.resolution.evaluate] System evaluation complete

2024-05-30 08:15:30.566 INFO (MainThread) [supervisor.resolution.fixup] Starting system autofix at state running

2024-05-30 08:15:35.577 WARNING (MainThread) [supervisor.jobs] ‘FixupStoreExecuteReload.process_fixup’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:35.577 INFO (MainThread) [supervisor.resolution.fixup] System autofix complete

2024-05-30 08:15:55.276 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:15:55.276 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:16:30.291 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:16:30.292 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:17:05.308 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:17:05.308 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:17:40.328 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:17:40.328 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:18:15.344 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:18:15.345 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:18:50.364 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:18:50.364 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:19:25.377 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:19:25.378 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

2024-05-30 08:20:00.388 WARNING (MainThread) [supervisor.jobs] ‘Updater.fetch_data’ blocked from execution, no supervisor internet connection

2024-05-30 08:20:00.389 WARNING (MainThread) [supervisor.homeassistant.core] Error on Home Assistant installation. Retrying in 30sec

network info

docker:
address: 172.30.32.0/23
dns: 172.30.32.3
gateway: 172.30.32.1
interface: hassio
host_internet: null
interfaces:

• connected: false
  enabled: false
  interface: wlan0
  ipv4:
  address:
  gateway: null
  method: disabled
  nameservers:
  ready: false
  ipv6:
  address:
  gateway: null
  method: disabled
  nameservers:
  ready: false
  mac: D8:3A:DD:CD:2E:ED
  primary: false
  type: wireless
  vlan: null
  wifi: null
• connected: false
  enabled: false
  interface: end0
  ipv4:
  address:
  gateway: null
  method: disabled
  nameservers:
  ready: false
  ipv6:
  address:
  gateway: null
  method: disabled
  nameservers:
  ready: false
  mac: D8:3A:DD:CD:2E:EC
  primary: false
  type: ethernet
  vlan: null
  wifi: null
  supervisor_internet: false

[Roymprog]

I think I figured out. After testing many things I concluded it must be the HA Yellow. I inspected the hardware and noticed I had not used all screws to install the CM4 module. It was a bit loose, I think it resulted in the ethernet port malfunctioning. After fixing I now have an internet connection