I have a really weird issue:
Whenever I leave the home zone some devices form the mobile app integration loose all entities but the device_tracker (which stays ‘home’). The entities reappear when entering the zone again.
Some more details on the issue:
- At first I thought this was an issue only with my phone but I just noticed that the macOS app has the same problem. I’m not sure if the other Apple-Devices have this issue as well (can’t check right now). With the Pixel everything is working fine.
- Everything was working fine until 3-4 weeks ago.
- An external URL is configured using nginx, which is working properly for all devices.
- Other than sending location and sensor updates and receiving notifications, the apps are working fine. So I’m able to toggle lights etc. while not being connected to the wifi.
- There are 2 other Home Assistant servers set up in the apps. They do not have this issue - everything is getting updated as expected.
The device tracker not being able to recognise whether I am home or not is the main problem for me at the moment because I do use lots of automations based on presence detection.
What I tried without any success:
On the Phone/ app side:
- Restarting the app.
- Restarting the phone.
- Manually refreshing the location from the app settings.
- Resetting the Push ID.
- Turning Local Push on and off in the companion-app settings.
- Turing off Apples private relay and any other VPN service.
- Removing and adding the server again.
- Reinstalling the app (interestingly all settings for all servers did not get reset as well. After reinstalling I opened the app and was good to go). Any idea how to change this behaviour and starting with a completely fresh install?
On the Phone/ app side:
- Reloading the integration entries.
- Restarting the home assistant server (including host).
- Removing the integration entries (in combination with removing and adding the server from the app and reinstalling the app respectively).
It seems like a server and not a device issue to me. Unfortunately, I don’t exactly know what I did to cause the issue to arise. It could be the 2025.x.x update. I had a unrelated problem with the device tracker from the router integration and therefore did remove and add it again a few weeks ago.
