I am trying to connect a Chromecast with Google TV to my Harmony Ultimate. I can get it to turn Chromecast on and off, but I cannot get it to work with the directional control. When I press any one of the five buttons on either the remote or the smartphone app, I get one of these messages:
With the remote: “You have to use the Harmony app to pair this device.”
With the smartphone: “Unable to retrieve pairing instructions. Please pair your Google Chromecast with Google TV with Harmony.”
There are no pairing options anywhere on the remote, the smartphone app, or the Windows app. I’ve been through every menu. There’s nothing about pairing in the menus for the Chromecast device itself or in any of the general menus. I’ve also tried using the Using the new Google Chromecast with Harmony Hub article in this forum, but I cannot follow the instructions in the second paragraph – the controls and menu options it mentions simply do not exist anywhere.
Should I give up trying to achieve full compatibility? Is the Chromecast with Google TV only partly compatible with Harmony Ultimate?