Is USB Broken? - Raspberry

Hi everyone, I’m a noob with Raspberry and Home assistant but I’m learning.
I purchased a Sonoff dongle and with it I realized that the USB ports don’t work.
What do you think is due to this? Are they disabled? Am I doing something wrong?

The dongle lights up with the LED with other devices, on Raspberry nothing is recognized in USB, I assume there is no voltage.

Thank you all so much for your help :slight_smile:

Solved changing Raspberry, probably was broken.