I am relatively new to Home Assistant, but I have successfully set up HA OS on my Raspberry Pi 4. I also configured a tunnel with Cloudflare, providing both external and internal access to my Home Assistant installation. However, I’m encountering an issue with the device tracker for my iPhone devices.
The problem is that all the members of my family can be outside the defined home zone, yet Home Assistant still registers them as being “home.” Consequently, the device tracker does not update as expected. In our settings, we have set the position to “always” and allowed the app to run in the background.
Has anyone else experienced a similar problem or have any insights into what might be causing this issue?
I would greatly appreciate any advice or solutions that could help resolve this problem. Thank you in advance for your support and assistance!
In the Companion App select Settings - Companion App - Home, and confirm that the “Location Sent” is set to “Exact” and “Sensors Sent” is set to “All”.
In the Companion App select Settings - Location and confirm that the “Location Permission” is set to “Always”, “Location Accuracy” is set to “Full”, and “Background Refresh” is set to “Enabled”. Also confirm that “Location History” is showing any location change events from entering or exiting your Home Zone.
Also in Settings - Location, confirm that all of the options in “Update Sources” are enabled.
From a computer select Settings - Areas and Zones, and confirm that your Home Zone is correctly set to your location and has a radius set around your home.
In Settings - Devices and Services - Integrations - Mobile App, select your iPhone device and confirm that you are seeing data coming from your iPhone, such as “Connection Type” = Wifi and that the “Geocoded Location” shows your current address. Temporarily disable WiFI on your phone and re-launch the Companion App and confirm that the Connection Type changes from WiFi to Cellular.
In Settings - People, confirm that each user has their iPhone selected as a device tracker.
Thanks so much ! everything checked as you suggest, except that in People there were various ‘trackers’ for each of us. I limited these just to the phones, excluding Ipads etc.
well, i encounter myself in the same place. My wife´s iPhone shows unknown and I have checked everything said in this, and other threads, in adition, my case is weirder, becasue my son´s iPhone, is detected from the first time.
I´ll sit and wait for someone to cast light over this ghostish thing.
Having exactly the same issue. Have updated to 2024.10 but still the same problem. All devices set the same. Seems to be phone leaves the zoned area, the last. update says “Geographic Region Exited”, yet the location is clearly wrong on the address in the device. The device state in developer tools though still says “home”.