Konnected alarm

Did anyone has experience with the Konnected integration?
I can’t connect the alarm properly I connected it and the sensor indicating as unknown

I’m using it for 3 years now. Everything is working from scratch. Followed the tutorial from connected

ok, that gives hope, do you have any idea where I can get some help, I think I installed it properly from Konnected point of view, the leds are on when sensors/doors are closed, on the konnected app everything seems connected, But again on HA “unknown” for the zones I connected