I was able to get the lock paired (via Zigbee) and added to HA, but I can’t do anything with it. Lock status, battery level, etc. all are indicated as ‘unavailable’. Is there another step I should take? If not, what is the best way to go about troubleshooting?
edit: specified Zigbee as the communication protocol.
You should be able to look at the Z-Wave info from the lock to see if security is enabled:
I use Zwave JS UI, but I presume the normal Zwave JS would be a similar flow. When you go to include the device, does it ask you to select the security mode for pairing? Something like this:
Never used the Zigbee version, but I know one issue that tended to catch folks with the Z-Wave version is trying to do the initial pairing through a repeater. General recommendation is to initially pair the lock with it sitting within a few feet of the coordinator.