I have a Kwikset Home Connect 620 Zwave smart lock setup with HA. The device works fine to send lock and unlock commands to however, it rarely reports its state correctly, meaning I never really know if its locked or unlocked which is less than optimal. Anyone using this that might have a work around or fix for this? Perhaps I have a parameter set incorrectly? Maybe 5% of the time it actually reports a state change.
I do have multiple other zwave mains powered devices near by that have no issues. It has 2 hops to the controller so I don’t think its a distance issue. Again, I can send lock and unlock commands fine. Jus the state that I’m struggling with.
I have 2 of these same locks and experience the same problem from time to time. It’s an issue with the firmware of them, which Kwikset doesn’t seem wanting to fix.
What do you have the v4 parameters set to? I can’t find much documentation on what they should be. Feel like there should be some way to poll the device to get an updated state during wake intervals but have no idea how I might go about doing so. Pretty frustrated with this thing. I can send it lock and unlock commands just fine but its critical that I know the state of the lock.
Any luck with this? I have several kwikset locks (the simple rekeying is a great feature) and this 620 is much faster/smoother mechanically than the older 914s but this state issue is a bunch of bunk - I had the same problem with Smart Things (HA noob here). When I spoke to Kwikset they blamed smart things (which was one reason why I was looking forward to the move to HA).
I have 3 of the 620’s. On my first try I couldn’t keep them online. I got replacements from Kwikset and seem to have stabilized that problem, plus added an automatetion (I use Node-Red to ping them if they go into dead node state - maybe 2-3x over the last few weeks). That all said I have no problem getting current states from the nodes. So maybe try a reset / reinstall and see if that helps.
If not, you should be able to poll them through the CC API service (I know it’s available in Node-Red so would assume you could get to it in a base HA install)
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I can’t seem to add my locks to HA. It doesn’t find them. My ZWave controlrer is showing, but it doesn’t see my locks. Very New to HA.
I continue to have issues with mine going dead and, I suspect based on other posts, saturating my network and causing other devices to go offline. I did figure out that if a simple ping won’t bring back the lock an api refresh followed by a ping usually works. That all said, I’m actively testing other locks. I’m going to install the new Phillips 800 Zwave this weekend to go direct and avoid using my Zwave mesh network.
I finally got my 620 locks to work. I had to push the top button 3 times, include, exlcude, include again. I was on ZOOZ’s support bot which for the first time in history, solved my issue.
How has the Philips long range lock been for you?
Been working well and not going offline like the hc620, and my network has been more stable. I don’t like a few functions (can’t figure out how to turn off voice notifications without losing key press sounds and you have to turn on the screen and hold any key for 2 sec to lock - not very intuitive). Just saw that there is a 700 lr version of the Kwikset 918 out but not sure I have enough energy to do another swap out / refund (Phillips are my third set of locks in 60 days)
Kwikset has 2 Long Range locks for sale. One is the 918 and the other is the 620 LR. At first glance the 918 looks like the 916. I have the 620 and my 620 LR just shipped. I keep stats about my lock and in the 1438 times I’ve used my 620 it’s only been marked dead 82 times. I’ve never noticed when it’s been marked as dead because I have an automation to ping it. Excited to see what the stats look like after I switch to the 620 LR. Overall I love the look and feel of the 620.
I liked the 620 design as well, mine went offline all the time and took other nodes offline as well, so with a direct connection it should be much better. Please update after you install and test
So I got it setup in Long Range mode and my first impression is that it seems to have a better signal. In LR mode my rssi is -64dbm. In mesh mode on my old kwikset 620 I was getting -75dbm. From what I read online that’s like a 8x increase in signal strength. I have used the lock 64 times so far and it’s never gone dead. I am excited to see if I get better battery life from being in long range mode.
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My 620 is still has buggy as ever. Have excluded and readded numerous times. Have tried rehandling the lock and even had an RMA which helped for a week or so and back to the same issues where I can control it but not get it to report an accurate state. Time to move onto something more reliable.