Loop Energy stopped working

Configuration
1

Since I updated to 0.92 I started getting the following error relating to the Loop Energy component:

019-05-19 22:47:26 ERROR (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Could not connect to https://www.your-loop.com
2019-05-19 22:47:26 ERROR (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Please check your keys are correct. Terminating

Bare in mind I’ve not changed my keys because obviously, they were working previously. I’ve also tried the latest 0.93.1 but it’s still dead…

If someone wants me to try anything to test just let me know (You may need to explain step by step though…)

2

I’ve the same issue, although occasionally when I restart Home assistant after removing it from the configuration and not using that component it works for a period of time. Sometimes 20 minutes to up to 8 hours (only set it to retrieve Electricity).

Previously on versions I think from 0.91 it stopped working and rebuilt my raspberry pi since but still can only get it working for a short period of time. I’m using virtualenv and python 3.5.3

When the loopenergy component stops sending any updates parts of the home assistant interface stop working (such as edit and remove component in the interface) or restarting home assistant from the configuration. so have to force stop the daemon to get it working again.

One time when I enabled both the electricity and gas collection after not being on for weeks it then caused my PC (not the raspberry pi running home assistant) to be unable browse to the https://www.your-loop.com/user/login page like it my internet IP (shared with the raspberry pi) was being throttled/denied,

Could it be collecting the information from the website too aggressively it is throttled loop energy cloud service side?

3

That’s interesting. I’m not getting the throttle… I can still access it from other machines on my network just fine.

I also don’t get the home assistant lock ups (I can still use all items on the interface).

I thought I got it working by changing the ’ to " around my keys so it would throw an error on restart and then changing them back and restarting again. It only worked for 4hours on my electricity sensor but not at all on my gas and is not pulling through new values.

It would be great if we could get this working again. I thought about trying to use it to trigger the house being empty (if < Xkwh usage over Xtime then make me as away).

4

I don’t get it all the time, and when home assistant locks up it’s only certain components like edit the visual configuration, attempt to add/remove item and if you click Save it gets stuck.

However I tried another approach by adding the following to the logging:

logger:
  default: warn
  logs:
     homeassistant.components.loopenergy: info

I had to restart the raspberry pi as well and could get the loopenergy to work for around 40 minutes before it reported;

2019-05-28 20:00:51 WARNING (LoopEnergy Event Thread) [pyloopenergy.loop_energy] No updates for 60 - reconnecting
2019-05-28 20:00:51 WARNING (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Retrying socket connection
2019-05-28 20:00:52 WARNING (LoopEnergy Event Thread) [socketIO-client] www.your-loop.com:443/socket.io [connection error] recv disconnected by SSL ([SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2090))
2019-05-28 20:01:08 WARNING (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Retrying socket connection
2019-05-28 20:01:09 WARNING (LoopEnergy Event Thread) [socketIO-client] www.your-loop.com:443/socket.io [connection error] recv disconnected by SSL ([SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2090))
2019-05-28 20:01:25 WARNING (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Retrying socket connection

Do you get similar errors?

5

Didn’t think of that, Turns out I do!

2019-05-28 21:27:32 WARNING (LoopEnergy Event Thread) [socketIO-client] www.your-loop.com:443/socket.io [connection error] recv disconnected by SSL ([SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2488))
2019-05-28 21:27:33 ERROR (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Could not connect to https://www.your-loop.com
2019-05-28 21:27:33 ERROR (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Please check your keys are correct. Terminating

So yeah, definitely the component is broken then (Phew, thought I was n00bing out…)

6

@alander Good news! Seems it’s being worked on/fixed.

https://github.com/home-assistant/home-assistant/pull/23989

Maybe next release? (I’ve no idea how the Git process works…)

1 Like
7

@Coedy hopefully - I’m not sure how long it takes for it to reach the latest release either!

8

Well for me for 0.94 did contain that bug fix according to the changelog, however it lasts a lot longer - it still fails with the same result…:slightly_frowning_face:

9

I’ve not been brave enough to try 0.94 yet.

That’s a real shame. Exactly the same things in the logs?

I’ve even considered trying a fresh install from scratch to make sure some old dependencies aren’t stuck somewhere…

10

I think so - I forgot to save the log entries so couldn’t see for certain, but now after multiple restarts it’s coming up with

2019-06-08 09:14:54 WARNING (LoopEnergy Event Thread) [socketIO-client] www.your-loop.com:443/socket.io [connection error] recv disconnected ([Errno 11] Resource temporarily unavailable)
2019-06-08 09:14:55 ERROR (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Could not connect to https://www.your-loop.com
2019-06-08 09:14:56 ERROR (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Please check your keys are correct. Terminating

So I’m going to leave it unconfigured for a while and check a later time. It does still let me log on via another machine on the same network to the www.your-loop.com website though.

If it’s easy to do a test from scratch or try the hassio version?

11

I already use Hassio.
I’ll do a snapshot later and try the update.

If not, I’ll see if I can get an hour or two away from the family later and try starting fresh.

12

If so - that’s docker based you don’t have any special customisations on it I’m not sure if it’ll make any difference starting afresh.

Maybe you’ll be lucky with the update though :slight_smile:

13 
Log Details (WARNING)
Sat Jun 08 2019 10:53:56 GMT+0100 
(GMT+01:00)
www.your-loop.com:443/socket.io 
[connection error] recv disconnected by SSL ([SSL: SSLV3_ALERT_BAD_RECORD_MAC] sslv3 alert bad record mac (_ssl.c:2488))

Sorry if formatting is messed up, copying and pasting from the log on a phone is a nightmare

14

Does look similar to the message I received if I recall - not sure if it’s a client or server side issue. Have you ever logged an issue before in HA? I think it’ll be good to say the problem happens on hass.io and hassbian 0.94

15

Updated to 0.94.1 and tried re-enabling. After 10 minutes after startup;

> 2019-06-08 20:24:43 WARNING (LoopEnergy Event Thread) [socketIO-client] www.your-loop.com:443/socket.io [connection error] recv disconnected ([Errno 11] Resource temporarily unavailable)
> 2019-06-08 20:24:59 WARNING (LoopEnergy Event Thread) [pyloopenergy.loop_energy] Retrying socket connection
16

Had a go at logging it :crossed_fingers:;

17

Hi Guys, is this still an issue?

Had my loop turn up today, fitted it, added the component and then proceeded to see the same errors above about checking my keys are correct.
Confirmed they’re correct as I’ve succesfully used the secret/serial on the pyloopenergy python module seperately.

18

Yep, it’s still a thing :pensive:

19

Thanks for confirming, that’s a shame :(. I assume it’s a problem with the HA component? As the pyloopenergy module still works fine?

20

I imagine so.
Although I’m not up to speed with all the back end so not sure how to check the pyloopenergy module so will take your word for it :sweat_smile:

Previously people have been able to work out what’s wrong and offer ways of cobbling a fix together while we wait for an official fix to be pushed through, however this time it seems more difficult.