I need to state up front that I am a complete tech newbie but am trying to set up some home automation, so please bear with me.
I purchased a Home Assistant Green, along with a Connect ZBT-2. I have 44 Matter over Thread smart shades (by Smartwings). I have successfully connected them all to Home Assistant and am able to control them, as well as set up automations (open and close at sunrise and sunset).
Here is the problem. Although things work most of the time, on a fairly frequent basis, a number of shades will report as “unavailable”. It seems to be fairly random - different shades, different times. It does not show any obvious pattern such as time of day or proximity to the ZBT-2. If the shades are unavailable during an automation trigger or if I try to control them manually via HA, they do not respond. Eventually, if I wait long enough, they become available again. But inevitably this occurs again, and to a different shade(s). This is obviously a significant inconvenience.
Can anyone help me to troubleshoot and find a solution to make my devices connect and behave more consistently?