I had to reinstall HA after a corrupted SD card. I also got a new iPhone 11 Max Pro running iOS 13.3.
Now I can’t open Home Assistant Companion 2019.1 app. I have tried both default_config: and mobile_app: which nether make any difference. The app is finding my HA on the network but after selecting it I’m getting a Uh Oh! Unknown error: Could not connect to the server.
I have tried multiple times…
Please don’t block quote your question. It makes it very difficult to read.
Try this to start from scratch:
https://companion.home-assistant.io/en/troubleshooting/beta-cleaning
Hi Tom,
Sorry about the double quotes…
I don’t see any devices under Integrations. ‘This integration has no devices.’
Follow as many of the steps as you need to.
Can you please edit this post to make it readable for the rest of us mere mortals ?
I have removed the quotes in the original post.
- Make a backup or snapshot of your Home assistant. Don’t skip this step!
- Go to Integrations on the Home Assistant Configuration page.
- Select Mobile App: (where Device ID is the name of your iPhone or iPad).
- Delete the integration by clicking the trash can in the top right corner. If you had multiple Mobile App entries on the previous page, repeat this step for each one.
- Return to the Home Assistant Configuration page and open the Entity Registry.
- Delete all entries with
mobile_applisted to the right of them. - Using your preferred method of editing files on Home Assistant instance, open the
.storagefolder and delete themobile_appfile. - Open known_devices.yaml and delete the (probably last) entry consisting of a 32-character unique ID, representing the device_tracker of your device.
- Restart Home Assistant.
- Delete the Home Assistant App from your device. If you have an Apple Watch, check in the Watch App that Home Assistant Companion has been uninstalled from that too.
- Reinstall the Home Assistant App from TestFlight (during beta testing) or AppStore.
- Open the app and follow the setup process.
I have followed this list of suggestions but could only do items 8-12 with the same result.
mobile_app does not show up as suggest above.
I had to reinstall HA after a corrupted SD card. I also got a new iPhone 11 Max Pro running iOS 13.3.
Now I can’t open Home Assistant Companion 2019.1 app. I have tried both default_config: and mobile_app: which nether make any difference. The app is finding my HA on the network but after selecting it I’m getting a Uh Oh! Unknown error: Could not connect to the server.
I have tried multiple times…
I have no clue how to fix this issue. Any help would be greatly appreciated…
I have the very same problem.
- Freshly installed HA (0.116.4)
- Access via browser works on different machines
- When using the app on iOS14 the server is found but after selecting it I get Unknown error: Could not connect to the server.
- With Android I get the same behavior but an even more generic error. So it’s clear the server is the problem.
- I also tried out the recommended cleanup steps but without success. Neither google nor the companion troubleshooting helps…
Instead of choosing the found server I now manually tried entering http://homeassistant.local:8123 manually. Although I tried that out already several times the connection now worked at least for the iOS app. Android still fails to connect.
try using your HA IP instead of the domain. It should work flawlessly.
I finally solved the problem after hours of trying every possible combination of URL/IP/Port. Solution was:
- On my iPhone I had to use http://homeassistant.local:8123 - the local IPv4 (http://192.168.0.2:8123) did NOT work!
- On my Android neither this URL nor the local IPv4 worked. I finally tried out the IPv6 address (e.g. http://[2a02:8070:…]:8123 ) and this finally worked!
It seems to me that my router (more precisely: the DNS server) has some problems with IPv4 so using the IPv6 works better.
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