Please note that this thread is intended ONLY for information regarding an issue that seems to have appeared from about August 2024.
Hopefully no one will object to this…
I thought it would be a good idea to try and consolidate the several threads that talk about (probably) the same issue of location not being updated by the Mobile Companion app which began around August/September 2024.
My reasons are to keep visibility of the issue in one place and for anyone who may learn anything constructive to have somewhere to update everyone else.
Please don’t post if you do not have the problem as that would not be helpful.
(Unless of course you did have the problem and it is now fixed!)
There was some talk/hope/expectancy that Android 15 would resolve this but that did not happen.
I haven’t seen any kind of definitive comment from anyone in the Mobile Companion team on this issue but it seems like it might simply be a case that we are at the behest of Google to fix something at their end.
It would be good however to hear their view.
But whatever the case, location is for me at least, probably the single most important feature of the mobile app.
Other methods work of course, for example WiFi connection but in my experience it can be slow to show up in HA (or more accurately show in my UniFi Network Controller) and of course only gives home and away.
Finally make sure you go through all the troubleshooting steps here first because that is the first thing anyone will want to know you’ve done!
To start the ball rolling we have the problem here on both of our Pixel 7 phones running Android 15
For me it is not fixed in Android 15 either, it is an annoying bug because my automation based on the location tracker just does not work properly anymore.
The location is only updated when you open the Companion app, or after 40 minutes if you do nothing. It seems that when your device is in lock mode nothing is updated.