MotionEye not playable video

I have integrated the official motioneye add-ons into my homeassistant but I have at least two problems.

First of all is that when motioneye detects a movement it saves the file in the correctly indicated folder, but the file does not open from the media browser. It opens instead if I browse the folder from windows via samba, also the images do not display from the browser.

The second problem is that it doesn’t save the audio of the movies.

Thank u