Nabu Casa "user not exist" error

Hi there,

tried to login to my Nabu Casa account. But I get an error message “user does not exist” strange because I do receive mail at that address about the payments.

Also via Home Assistant itself → settings → HA Cloud I can no longer log in.

It also doesn’t help pressing the button “forgot password” same notification.

Who can help me?

Nabu casa I believe.
Support (

  1. wow i feel stupid right now…my mistake. my first name was spelled with a capital letter

Thanks for the solution … had the same error…as it looks like, the mail adress string is case senstive