Nabucasa problems

Configuration
1

Since some days i am getting many errors like this and i cannot understand where lie the problem. Can somebody help me?

2025-09-10 19:14:45.908 ERROR (SyncWorker_9) [homeassistant] Error doing job: Task exception was never retrieved (None)
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client_reqrep.py", line 532, in start
    message, payload = await protocol.read()  # type: ignore[union-attr]
                       ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/streams.py", line 672, in read
    await self._waiter
asyncio.exceptions.CancelledError

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 203, in _call_raw_api
    resp = await self._cloud.websession.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<6 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 770, in _request
    resp = await handler(req)
           ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 748, in _connect_and_send_request
    await resp.start(conn)
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client_reqrep.py", line 527, in start
    with self._timer:
         ^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/helpers.py", line 685, in __exit__
    raise asyncio.TimeoutError from exc_val
TimeoutError

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 58, in wrapper
    return await func(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/google_report_state.py", line 142, in request_sync
    resp: CloudApiRawResponse = await self._call_cloud_api(
                                ^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<3 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 253, in _call_cloud_api
    resp = await self._call_raw_api(
           ^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<11 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 212, in _call_raw_api
    raise CloudApiTimeoutError(
    ...<2 lines>...
    ) from err
hass_nabucasa.api.CloudApiTimeoutError: Timeout reached while calling API

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/google_assistant/helpers.py", line 283, in _schedule_callback
    await self.async_sync_entities(agent_user_id)
  File "/usr/src/homeassistant/homeassistant/components/google_assistant/helpers.py", line 231, in async_sync_entities
    status = await self._async_request_sync_devices(agent_user_id)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/cloud/google_config.py", line 380, in _async_request_sync_devices
    resp = await self._cloud.google_report_state.request_sync()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 66, in wrapper
    raise exception(
    ...<4 lines>...
    ) from err
hass_nabucasa.google_report_state.GoogleReportStateError: Timeout reached while calling API
2

Hello Maurizio Fabiani,

NC is a paid service.

The best experts are there as you are paying for them anyway.
I have no clue what that means, for instance…

3

I know it’s a paid service as i am one of the first payer for it… :grinning:

4

I am suggest their help may be better than what you get here.

5

I disabled that option in Assistant Settings and it seems the errors are disappeared.

image
image528×226 14.7 KB

But, what is the result disabling that in terms of reliability of Google Assistant?

EDIT: Sorry… the errors are still there… nothing changed!

6

I have exactly the same, actually it started after the latest update of Home Assistant Core 2025.9.1

Logger: homeassistant
Bron: components/cloud/google_config.py:380
Eerst voorgekomen: 14:40:42 (1 gebeurtenis)
Laatst gelogd: 14:40:42

Error doing job: Task exception was never retrieved (None)
Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client_reqrep.py", line 532, in start
    message, payload = await protocol.read()  # type: ignore[union-attr]
                       ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/streams.py", line 672, in read
    await self._waiter
asyncio.exceptions.CancelledError

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 203, in _call_raw_api
    resp = await self._cloud.websession.request(
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<6 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 770, in _request
    resp = await handler(req)
           ^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client.py", line 748, in _connect_and_send_request
    await resp.start(conn)
  File "/usr/local/lib/python3.13/site-packages/aiohttp/client_reqrep.py", line 527, in start
    with self._timer:
         ^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/aiohttp/helpers.py", line 685, in __exit__
    raise asyncio.TimeoutError from exc_val
TimeoutError

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 58, in wrapper
    return await func(*args, **kwargs)
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/google_report_state.py", line 142, in request_sync
    resp: CloudApiRawResponse = await self._call_cloud_api(
                                ^^^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<3 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 253, in _call_cloud_api
    resp = await self._call_raw_api(
           ^^^^^^^^^^^^^^^^^^^^^^^^^
    ...<11 lines>...
    )
    ^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 212, in _call_raw_api
    raise CloudApiTimeoutError(
    ...<2 lines>...
    ) from err
hass_nabucasa.api.CloudApiTimeoutError: Timeout reached while calling API

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/google_assistant/helpers.py", line 114, in sync_google
    await self.async_sync_entities_all()
  File "/usr/src/homeassistant/homeassistant/components/google_assistant/helpers.py", line 241, in async_sync_entities_all
    res = await gather(
          ^^^^^^^^^^^^^
    ...<4 lines>...
    )
    ^
  File "/usr/src/homeassistant/homeassistant/components/google_assistant/helpers.py", line 231, in async_sync_entities
    status = await self._async_request_sync_devices(agent_user_id)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/src/homeassistant/homeassistant/components/cloud/google_config.py", line 380, in _async_request_sync_devices
    resp = await self._cloud.google_report_state.request_sync()
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.13/site-packages/hass_nabucasa/api.py", line 66, in wrapper
    raise exception(
    ...<4 lines>...
    ) from err
hass_nabucasa.google_report_state.GoogleReportStateError: Timeout reached while calling API
7

Well, i am sorry you have the same problem, but i am glad to not be the only… so at this time i hope in a quick fix from the developers…

8

Have you tried the troubleshooting tips?

If that did not help, have you opened a support ticket?

https://support.nabucasa.com/hc/en-us/sections/26315762664861-Troubleshooting-Remote-access

9

Thanks, i did it… hoping in a good and fast solution…

10

It seems update 2025.9.2 solved the issue… i see in the changelog an update of hass-nabucasa that i think deletede the bug…

11

No, i am sorry, but after some hours the errors are still there…