Namron Dimmer not updating state when turned on/off

Configuration Zigbee
1

Hello!

I’ve been encountering an issue with one of my dimmers and hope that some of you might be able to help me figuring it out.

The latest addition to my smart home is a Namron zigbee dimmer which seemed to work fine like the other Namron dimmers I have (none of which is this particular model). However, when turned on or off via Home Assistant the state of the device/entity is not updated. Turning it off in HA does indeed turn the light off, but it keeps displaying as on and vice versa. Setting the light level works fine. Adjusting the lights via the built in knob on the unit also updates the state in HA just fine.

While attempting to figure out the issue I tried calling the zha service using the entity configuration ui.
Doing this turns the light on just like hitting the button otherwise inside HA. But this time I get an error message:

image

Looking at the HA logs I believe this is the cause

Logger: homeassistant.components.websocket_api.http.connection
Source: components/zha/core/device.py:727
Integration: Home Assistant WebSocket API (documentation, issues)
First occurred: March 12, 2023 at 21:16:47 (5 occurrences)
Last logged: 07:22:53

[2557127312]
[2682289816]
Traceback (most recent call last):
  File "/usr/local/lib/python3.10/asyncio/tasks.py", line 456, in wait_for
    return fut.result()
asyncio.exceptions.CancelledError

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 199, in handle_call_service
    await hass.services.async_call(
  File "/usr/src/homeassistant/homeassistant/core.py", line 1808, in async_call
    task.result()
  File "/usr/src/homeassistant/homeassistant/core.py", line 1845, in _execute_service
    await cast(Callable[[ServiceCall], Awaitable[None]], handler.job.target)(
  File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 762, in admin_handler
    await result
  File "/usr/src/homeassistant/homeassistant/components/zha/api.py", line 1336, in issue_zigbee_cluster_command
    await zha_device.issue_cluster_command(
  File "/usr/src/homeassistant/homeassistant/components/zha/core/device.py", line 727, in issue_cluster_command
    response = await getattr(cluster, commands[command].name)(
  File "/usr/local/lib/python3.10/site-packages/zigpy/zcl/__init__.py", line 324, in request
    return await self._endpoint.request(
  File "/usr/local/lib/python3.10/site-packages/zigpy/endpoint.py", line 237, in request
    return await self.device.request(
  File "/usr/local/lib/python3.10/site-packages/zigpy/device.py", line 313, in request
    return await asyncio.wait_for(req.result, timeout)
  File "/usr/local/lib/python3.10/asyncio/tasks.py", line 458, in wait_for
    raise exceptions.TimeoutError() from exc
asyncio.exceptions.TimeoutError

I should mention that I have a friend, who also bought the exact same model and otherwise has pretty much the same setup as I do (HA on a pi using the ConBee II for zigbee radio), has the exact same issue. So I don’t think my unit is defect.

Update 1:
I was able to make a (hopefully) temporary workaround by using zha_toolkit to update the device state after performing an action. Incorporating that into some scripts does allow for fairly normal operation of the unit through HA but it’s certainly not optimal.

2

I have the same problem with my Namron Zigbee dimmers (model 1402769).

Can you be a little more specific about your workaround? I would like to try the same with my dimmers.

This is the dimmer I use: Namron Zigbee LED Dimmer 250W | Elektroimportøren AS

3

I just got my dimmers working!

In the configuration of my SkyConnect ZHA network I unchecked “Enable enhanced brightness slider during light transition”. The dimmers now operate as expected.

2 Likes
4

Thank you, can confirm this solves the problem with mine as well.

5

I have the Namron dimmer model 1402767 on SkyConnect ZHA with unchecked “Enable enhanced brightness slider during light transition”.

The dimmer is working, but it looks like Home Assistant does not recevie a confirmation.

This message is displayed in UI and in the log:
“Failed to send request: device did not respond”
“Failed to send request: Failed to deliver message: <EmberStatus.DELIVERY_FAILED: 102”

And ideas on how to fix/improve this?

6

Sorry, I can’t help you.
I switched to Zigbee2MQTT and the dimmers work fine there with no extra configurations.

7

I have the same issue, after doing some fault tracing I noticed that 1 of 6 dimmers behaved properly. So then I started to look for the difference, they are all on the latest firmware (3.09) but the difference is in the datecode, the working one has date code 20230401 and the misbehaving one is on datecode 20220531.

I then checked some dimmers a collegue of me have (I actually ordered them togheter with mine) and all of his dimmers are working properly, and with datecode 20230401.

So, now I’m waiting for new dimmers to arrive, I’m not interested in struggling with this anymore. All the dimmers I got is ordered after august 2023.

8

How can I find the datecode when my Namron 4512701 is connected to ZHA in a Yellow (no SkyConnect)?
image

9

I don’t use ZHA anymore so cant reproduce, but you will find it in the device summary page, three dots(?) and “Manage zigbee device” and from there you can look around in the different clusters for a field saying somtehing about datecode and “read” from the device.