Good to hear you open a support ticket. I did raise one as well.
I also found this
If you scroll to about half way there is some yaml code that is given to use the Pan & Tilt
I can’t make head nor tail of it as I am not good with yaml.
Later on 22/7/2025 @11:37am
I managed to do what the above Sonoff Help document suggested and created a new dashboard as suggested. The code needed some editing to suit my camera and there are some code missing but I managed to get it working. I can now Pan & Tilt from HA but it’s slow and a bit clumsy.
The need to have the GOTO PRESET available would be much more desirable.
This is what it looks like.
If you go to developer tools → Actions I found this but it does not work on the Cam PT2 but does on my HIKVision cameras
I think the firmware is buggy to say the lease