Newbie needs help! HA cannot reach beyond LAN

Hi all,

I have installed HA onto an Intel NUC (flashed to SSD, not VM).

I am really happy with it so far in so far that I have it bridging ZigBee devices to my existing HomeKit set-up. Fortunately, this gives me remote access to trigger geo-automations and manually control everything (but not to administer HA of course).

My one remaining issue is that it cannot reach past my local network. The System Information shows:


## System Information

version | core-2023.8.2
-- | --
installation_type | Home Assistant OS
dev | false
hassio | true
docker | true
user | root
virtualenv | false
python_version | 3.11.4
os_name | Linux
os_version | 6.1.39
arch | x86_64
timezone | Europe/London
config_dir | /config

<details><summary>Home Assistant Cloud</summary>

logged_in | false
-- | --
can_reach_cert_server | failed to load: unreachable
can_reach_cloud_auth | failed to load: unreachable
can_reach_cloud | failed to load: unreachable

</details>

<details><summary>Home Assistant Supervisor</summary>

host_os | Home Assistant OS 10.4
-- | --
update_channel | stable
supervisor_version | supervisor-2023.08.1
agent_version | 1.5.1
docker_version | 23.0.6
disk_total | 234.0 GB
disk_used | 6.5 GB
healthy | true
supported | true
board | generic-x86-64
supervisor_api | ok
version_api | failed to load: unreachable
installed_addons | Studio Code Server (5.10.0), File editor (5.6.0), Terminal & SSH (9.7.1)

</details>

<details><summary>Dashboards</summary>

dashboards | 2
-- | --
resources | 0
views | 1
mode | storage

</details>

<details><summary>Recorder</summary>

oldest_recorder_run | 5 August 2023 at 17:06
-- | --
current_recorder_run | 12 August 2023 at 11:18
estimated_db_size | 6.94 MiB
database_engine | sqlite
database_version | 3.41.2

</details>

Some things I’ve tried, none of which have worked:

Static IPv4
Disabled IPv6
Different router
Wired direct to router

My ISP set up is PPPoE. I have no other internet access issues from other network devices.
I can ping IPs from the HA terminal shell, but not domain names.

Please can you help a struggling newbie?!?

Cheers :blush:

Please look at system/settings/network

On that page there is a menu to find ip information, what do you see there?

Set IPV6 as disabled

1 Like

Ok, IPv6 disabled, HA rebooted:

System info:


## System Information

version | core-2023.8.2
-- | --
installation_type | Home Assistant OS
dev | false
hassio | true
docker | true
user | root
virtualenv | false
python_version | 3.11.4
os_name | Linux
os_version | 6.1.39
arch | x86_64
timezone | Europe/London
config_dir | /config

<details><summary>Home Assistant Cloud</summary>

logged_in | false
-- | --
can_reach_cert_server | failed to load: unreachable
can_reach_cloud_auth | failed to load: unreachable
can_reach_cloud | failed to load: unreachable

</details>

<details><summary>Home Assistant Supervisor</summary>

host_os | Home Assistant OS 10.4
-- | --
update_channel | stable
supervisor_version | supervisor-2023.08.1
agent_version | 1.5.1
docker_version | 23.0.6
disk_total | 234.0 GB
disk_used | 6.5 GB
healthy | true
supported | true
board | generic-x86-64
supervisor_api | ok
version_api | failed to load: unreachable
installed_addons | Studio Code Server (5.10.0), File editor (5.6.0), Terminal & SSH (9.7.1)

</details>

<details><summary>Dashboards</summary>

dashboards | 2
-- | --
resources | 0
views | 1
mode | storage

</details>

<details><summary>Recorder</summary>

oldest_recorder_run | 5 August 2023 at 17:06
-- | --
current_recorder_run | 12 August 2023 at 13:04
estimated_db_size | 7.09 MiB
database_engine | sqlite
database_version | 3.41.2

</details>

As you can see, disabling IPv6 doesn’t fix it.

Any further suggestions please?

Go to the command interface and try pinging

ping 8.8.8.8
ping google.com

Thanks.
Have tried this already, but here you go:

IPv6 is still disabled.

Any other suggestions?

for sure you have a dns issue, as it can reach 8.8.8.8, but is unable to resolve google.com….
Tried changing your dns from 1.1.1.1 to your isp’s (or 8.8.8.8)??

Thanks for your suggestion, no joy, here is my updated IP Info:

image

Is there a way to test where the connection is failing (between HA > LAN > Router > Modem > Internet)?

dig +trace www.google.com

Thanks, here you go…
I have also pinged the IP giving the comms error:

image

Try

docker start hassio_dns

Didn’t work in normal Terminal add-on:

But worked in Advanced add-on:

Checked status but still reporting unreachable.

ha dns info

And the dns logs?

ha dns logs

And you have nothing under servers.

How do I address this?